Vacancy: OSM Specialist
- We are seeking an experienced OSM Team Lead to join our team.
- The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members.
- Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment.
- If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.
REQUIREMENTS
Minimum education (essential):
- National Senior Certificate
Minimum applicable experience (years):
Required nature of experience:
- Data Capturing
- Client Engagement
- Administration
- Experience in managing Per Hand School Setups
Skills and Knowledge (essential):
- Proficient in d6 systems and related modules (Plus and Smart Systems)
- Remote technical support and troubleshooting
- Strong attention to detail and analytical skills
- Clear and professional communication (written and verbal)
Computer Skills:
- MS Office Suite
- Google Suite
Other:
- Based in Gauteng
- Own transport and license
- Proficiency in Afrikaans and English
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Product Implementation & Accuracy (50%)
- Execute product-specific Setups accurately.
- Provide ongoing product support and troubleshooting
- Verify data integrity and confirm compliance with school requirements.
Client Support & Engagement (20%)
- Attend client meetings with OSM Team Lead or Functional Owner.
- Provide solutions within scope.
- Respond to client queries on relevant platforms in a timely and professional manner
Training & Knowledge Sharing (5%)
- Assist in internal team upskilling by providing module icon training.
Process Improvement & Initiative (10%)
- Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
- Maintain and update internal manuals and guides.
System Monitoring & Reporting (10%)
- Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback
Collaboration & Teamwork (5%)
- Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.
Closing Date: 2026-02-21
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