Paralegal Secretary at FNB South Africa

Job Description

• As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Increases operational efficiency and suggestion of solutions which will enhance cost effectiveness.
• Efficient and effective query response and delivery of duties that is accurate and timeous.
• Delivery of tasks within agreed processes, timelines, and operating standards.
• Performance of administrative functions in support of the Legal function, with a focus on handling claims, actioning invoicing, drafting of repudiation letters, and ensuring the accuracy and timeliness of all claims-related processes.
• Comply with governance in terms of legislative and audit requirements.
• Maintenance of a comprehensive and up to date document library. Provision of support to Legal team to source required documentation.
• Ensure all SLAs are managed accordingly and conduct spot checks on your claims to ensure that the attorneys are servicing clients accordingly by maintaining up-to-date records of all claims, including status updates, deadlines, and resolutions.
• Highly organized and detail-oriented individual
• Manage personal development to increase own skills and competencies.
• Handle confidential and sensitive information with discretion and professionalism.

You will be an ideal candidate if you:

• Have Matric and Legal Secretarial Diploma or Paralegal qualification.
• 2 - 4 years relevant experience in Legal administration in a law firm, legal department, or legal insurance.
• Have the above experience in Civil Law, Family Law, Labour Law, and Criminal Law.
• Have experience with processing bill of costs
• Familiarise themselves with Law on Call and the service the product provides to customers.
• Proficient in legal terminology, procedures, and documentation.
• Have strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Can prioritize tasks and manage multiple deadlines effectively.
• Proficient in Microsoft Office Suite and software applications.