Partner Account Manager at RSAWEB

About the Job

• This position is for a Channel Partner Account Manager in the RSAWEB Business team based in the Cape Town office. Working closely with the National Channel Manager.

Core Description of the Role:

• This position is for a Partner Account Manager in the RSAWEB Business Unit.
• The role is channel focused and responsible for supporting and growing various business-level sales opportunities that are crucial to the success of the organizations channel operations.
• The role involves working closely with cross-functional teams, project managers, vendors, and stakeholders to ensure the smooth execution of sales growth, adherence to timelines, and achievement of sales objectives.
• The RSAWEB Business Partner Account Manager plays a vital role in driving efficiency and effectiveness within the channel department while contributing to the overall success of the organizations sales wroth initiatives.

Key Responsibilities:

Sales Coordination:

• Collaborate with Sales managers and stakeholders to create detailed solutions plans that fit the customer requirements for the best possible service. Ensure Solutions are well-defined, and objectives are clearly stated.

Communication:

• Facilitate effective communication between cross-functional teams, stakeholders, and Sales managers. Regularly update deals and leads status, milestones, and potential risks to all relevant parties.

Documentation:

• Maintain accurate documentation, including solution proposals, service schedules, sales plans, meeting minutes, action items, and progress reports. Ensure all documentation adheres to organizational standards.

Quality Assurance:

• Collaborate with all teams involved to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.

Continuous Improvement:

• Identify areas for process improvement within the channel departments solution and service management processes and implement best practices to enhance efficiency and effectiveness.

Stakeholder Engagement:

• Cultivate positive relationships with stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations.

Requirements

• Proven experience (typically 1-4 years) in Sales Account management in an ISP and / or IT environment.
• Familiarity with sales management methodologies and sales management tools.
• Strong organizational and time management skills with an ability to prioritize tasks and manage multiple accounts concurrently.
• Build positive working relationships with channel partners to maximize product sales within customer base.
• Manage existing partners and recruit new partners for sales growth.
• Coordinate with partners to identify key sales opportunities to generate revenue.
• Provide product training to partners and inform them about services offered.
• Develop and review sales proposals with partners.
• Develop partner specific sales and marketing plans to increase marketing and selling efforts.
• Manage daily sales activities with partners to achieve revenue objectives.
• Assist in product placement and promotional activities to increase sales.
• Coordinate with partners to develop joint business plan to mutually agree with business objectives.
• Perform business reviews and recommend improvements, And any other reasonable task.
• Relevant commercial degree is preferred;
• Associated work experience will be beneficial.
• Experience with Internet hosting / virtualization / cloud technology / mobile data solutions.
• Experience with Network connectivity services.
• Uncover and create new business opportunities through independent prospecting.
• Must know how to negotiate and close deals under pressure and influence at all levels.
• Excellent teamwork and communication skills.
• Ownership – able to take responsibility, troubleshoot problems and work with teams to get results.
• Able to cultivate trust and credibility with peers and maintain strong working relationships.
• Strong communication and teamwork skills.
• Good organizational and time-management skills.
• Responsibility٫ close attention to detail٫ ability to meet tight deadlines.
• Positive attitude
• Wanting to build a career within RSAWEB
• Analytical thinker and problem solver
• Proactiveness
• Planning and organizing skills
• Self-managed
• Attention to detail
• High energy levels
• Patience
• Must be able to work under pressure.

Benefits

• Medical Aid and / or Medical Insurance.
• Gap Cover.
• Retirement Annuity.
• Discounted Internet Connectivity.
• Access to an Employee Wellness Program (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards in a fast paced, technologically advanced environment.
• A hybrid work environment that is linked to company policy (company policies may be adjusted as required to address market and other business demands over time).
• Lastly, a work environment that rivals the very best!