Partner Growth Manager at FNB South Africa

Job Description

• The role of the Partner Growth Manager is to proactively increase customer satisfaction and loyalty; by developing and leading customer experience frameworks that optimise various touchpoint interactions and implement strategies that deliver innovation, growth, and increased customer engagement.

Are you someone who can:

• Managing the eBucks Partner eco-system strategy in a way that enables the business to acquire and retain more engaged and loyal customers, driving ROI and enabling the business to meet its targets.
• Engage with internal and external stakeholders across all levels to establish on-going alignment, enhance work delivery, collaboration, and innovation.
• Create strong relationships and work closely with the partnership network to improve customer retention and satisfaction while growing new business opportunities with partners.
• Leverage customer analytics and insights to inform the business on decisions that impact the customer experience or on new opportunities to improve the customer experience.
• Create and manage the Partner eco-system activity calendar that incorporates projects and campaigns across the eBucks the partnership network.
• Create and manage marketing campaigns that run across the partnership network that are based on data, analytics, and business cased outcomes to drive customer conversion rates across all stages of engagement.
• Work closely with Marketing team to deliver on channel briefs, execution and sign off marketing creative.
• Conceptualise and create proposals with business cases, present and drive the sign off process, project manage these initiatives with all relevant internal and external stakeholders.
• Identify opportunities for growing the partnership network that results in improved value for customers.
• Keep track of customer touchpoints across channels and co-ordinating with all relevant internal stakeholders to keep fine-tuning the customer’s experience.
• Take responsibility for regular updates of the effectiveness of the eco-system plans against targets and adapt these plans to reflect the changing needs of customers.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Ensure compliance with company policies and follow ethical standards.
• Engage with Retail Reward, and Product House segments to position Partner campaigns, and raise investment for mutual objectives. Clear KPI structure and measurement.
• Engage with partners to position differentiated campaigns to meet both eBucks and banking objectives. Co-collaboration and execution. Clear KPI structure and measurement.
• Formulate and execute on new value propositions for eBucks and Partners. Long-term high impact campaigns.
• Formulation and execution of CVM to relevant bases.
• Ensure campaigns are approved, signed off, and executed timeously across FNB, eBucks and Partner platforms on all necessary channels.
• Ensure always on messaging are approved, signed off, and executed timeously across FNB, eBucks and Partner platforms on all necessary channels.
• Taking ownership and management of operational execution.
• Ensure weekly and bi-weekly meetings are planned, and executed with partners, with meeting minutes after each session to be shared.
• Build strong relationships across all eBucks stakeholders, FNB business units.
• Build strong relationships with all eBucks partners.
• Negotiate strong, powerful initiatives for eBucks.
• Critical presenting and reporting skills.
• Provide accurate and timeous reporting on campaigns for both internal and external stakeholders. Accurate PCA analysis, and opinion.
• Build strong, high impact presentations for both internal and external audiences aimed at C-suite execs.
• Provide opinion and direction on the data insights obtained.
• Measure and manage partner commitments, spend shifts and delivery results.

You will be an ideal candidate if you have: 

• Minimum Qualification – Bachelor of Commerce, Honours degree preferably or related
• Experience - 6 to 8 years’ experience in a similar environment
• In depth understanding of business strategies, operational strategies, and tactical planning
• Expert knowledge of Excel and Access

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you can:  

• Comply with governance in terms of legislative and audit requirements
• Provide new feature pilot support if products are tested for implementation
• Conduct monthly uploading of data and extraction and store reports.
• Manage own development to increase own competencies
• Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
• Strategic implementations and moulding solutions with the technical partners.
• Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.