In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
Hello Future Invest and Insure Business Development Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
- To drive the growth of the Investment and Insurance business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
Are you someone who can:
- Provide first line support on escalations that are outside of turnaround time.
- Manage all segment leadership requests.
- Report on all Challenges within regions and manage expectations.
- Manage the full process related engagement from submission of quote to completion.
- Proactively support lead usage, assisting with seeking opportunities through adviser tools.
- Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going.
- Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets.
- Analyse and develop implementation plan against the forecasted financial budget.
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients.
- Develop and implement practices which build service delivery excellence and implements efficiency models.
- Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Participate in relevant management forums where required and cascades relevant information through team.
- Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication
You will be an ideal candidate if you:
- Degree or NQF Level
- Investment and Insurance
- 2-3 years in a BDM sales role
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Attention to detail
- Thrive in a collaborative environment
- Deadline driven
- Able to handle a pressurized environment
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Job Description
Hello, Java Developer C2
Welcome to FNB, the home of the #Changeables.
- We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen. As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious
Role Purpose
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent teams
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
- 5-7 years extensive experience working with Java and related technologies REST API
- OCEP (Open Community Engagement Process) methodology with other frameworks will be advantageous.
Tech Stack:
- MySQL
- Hibernate and Springboot
- Jenkins
- Docker
- Java 8/11
- CI/CD
- Mavern and Gradle
- GIT
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is
We Can Be a Match If You Are
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced
- mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
Are you someone who can: (Role Responsibilties)
- Collaborate with cross-functional teams to identify and quantify revenue streams
- Develop data-driven business cases to support project prioritization and resource allocation
- Apply accounting and financial principles to build realistic business cases
- Design robust framework to identify and track notional revenue generated
- Incorporate financial metrics, market related data and operational KPIs into the revenue framework
- Extract, clean and analyze large datasets to generate inputs into for financial models
- Apply predictive analytics to forecast business performance
- Understand and clearly articulate accounting principles
- Apply analytical- and accounting skillset to build business cases
- Utilize analytical expertise and financial accounting knowledge to enable data driven project prioritization
- Implement and automate frameworks to calculate revenue generated through a digital platform business integrating with financial services
You will be an ideal candidate if you possess:
- Qualification - B Degree Maths, Stats, Computer Science, Business Science, Finance, Accounting, Actuarial Science or equivalent
- Experience - 4+ years’ experience in a similar environment
- Additional Knowledge - Very proficient in SAS and SQL. Knowledge of other programming languages is advantageous
- Proficient understanding and ability to apply financial metrics
- Proficient in process automation
- Passionate about developing business cases to drive business decisions
- Excited to engage with cross-functional teams to understand and deliver business value
You will have access to: (Benefits of the role)
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
- Conditions that are flexible
- Opportunities to innovate
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing programs and financial fitness)
- Resources to help you with your professional development
- Generous leave policy
- Inspiring work environment
- Preferential employee banking rates
We can be a match if you are: (Behavioural attributes)
- Curious - you're driven by always wanting to know more and learn more
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
- Hello Future Data Modeller C
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools within area of accountability; under guidance and supervision designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and proritise data modelling within business area.
Are you someone who can:
- Maintain the data dictionary internal and external to the data model.
- Maintain the business glossary internal and external to the data model.
- Optimize and update logical and physical data models to support new and existing projects.
- Ensure that the source to target mapping is done in accordance with the requirement.
- Maintain business rules within the data model. Maintain all model related metadata.
- Develop best practices for standard naming conventions and coding practices to ensure consistency of data models.
- Recommend opportunities for reuse of data models in new environments.
- Work with data transformation teams to ensure that the model design and development is properly communicated.
- Review modifications to existing data modeling software to improve efficiency and performance.
- Manage the flow of information between departments using the data model design.
- Assure transformation rules are maintained, accurate and consistent.
- Validate business data objects for accuracy and completeness.
- Evaluate data models and physical databases for variances and discrepancies.
- Control expenditure and identify process improvements to contain and reduce costs.
- Participate in planned activities that are appropriate for own development.
- In terms of tooling we have an in house STM (Source to target mapping tool ) which we use and we would like for someone to identify or leverage other tools that the bank is already using.
You will be an ideal candidate if you:
- Qualification: IT Degree
- Experience: 3/5 years relevant experience
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
Requirements:
- Relevant IT Qualification
- 2-5 years' experience in a similar role
- Exposure to Java programming language
- Exposure to SQL and mySQL Databases
- Integration patterns rest API, webservices
- Exposure to UML modelling and creating diagrams
- Advantage to have experience with Agile methodologies
- Exposure to AI tools is an added advantage
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Participate in planned activities that are appropriate for own development.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
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Job Description
Hello Future Programme Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Retail COO where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
- Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
- Compile reports that track progress and guide business to make informed decisions
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
- Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project
You will be an ideal candidate if you have
- Completed relevant undergrad degree/diploma
- Post graduate degree
- 7 to 10 years in Programming management experience
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Job Description
- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standardsJob Description
- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
- Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Optimise work through the application of learning experiences
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
go to method of application »
Job Description
- Organising and plans logistics for company meetings, special events and conferences
Hello Future Events Coordinator
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who is:
- Hands-on, well organized, and have attention to detail with excellent people skills then this role is for you.
You will be an ideal candidate if you have:
- Must have a minimum of 2-3 years events experience (not negotiable)
- Minimum of 2 years relevant operational experience at business level
- Certificate or Diploma in Events Management / Events Planning
- Virtual events experience
- Understanding of project management principles
- Understanding of the procurement process
- Worked with budgets
- Understanding Event Risk Management
- Proficient in relevant software packages and applications.
- MS Office (Powerpoint, Word and Excel) and Outlook
- MS Teams and MS Teams Live
- MS Forms
- RSVP Management Software
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you can:
- Organize and plans logistics for company meetings, special events and conferences.
- Manage own costs and expenses associated with role to enhance cost effectiveness.
- Assist and deliver exceptional events (physical, virtual and hybrid events) on time, within budget, that meet the client’s expectations – operate within budget and optimise cost efficiencies – obtain approve from Head of Events.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions - come up with suggestions to enhance the event’s success.
- Cultivate and manage objective working relationships with a variety of stakeholders, including customers and senior staff members.
- Analyze all aspects of events post implementation and report accordingly.
- Comply with governance in terms of legislative and audit requirements and appropriately manage all related risks.
- Successful implementation and delivery on approved projects within budget from inception to close.
- Ensure communications and relevant collateral are aligned to Brand standards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Event administration – implementation of events from beginning to end – manage all event logistics and operations and obtain approval from Head of Events
- Adhere to the various event policies and processes as set out by FNB eg. Vendor and procurement process
- Ensure event runs smoothly and to resolve any problems that might occur.
- Support the Events Team in the delivery of business objectives.
- Assist and or co-ordinate/manage desk drops, hampers and gifting proposals, sourcing, distribution, budgeting and communication.
- Assist and or co-ordinate/manage any event and engagement campaigns where and when needed.
- Source and negotiate with vendors and suppliers.
- Assist the Events Teams with all staff engagement office administration and reporting.
- Must be willing to travel as the position requires travelling and working after hours when running with an event.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Skills Required:
- The ability to plan and organize all aspects of an event.
- Decision-making skills.
- Attention to detail
- Creative thinking and be innovative
- Excellent verbal and written communication skills.
- Strong time and self management skills.
- Problem solver
- Assertive
- Flexibility
- Good Networking skills
- Team player
- Customer service orientated
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Job Description
- To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
- Prevent wastage and identify process improvements to contain and reduce costs!
- Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements.
- Facilitate and coordinate the end-to-end implementation of prioritised and approved projects.
- Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation.
- Develop, encourage and nurture collaborative relationships within business and/or across the FRG.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Compile reports that track progress and guide business to make informed decisions relating to building technical equipment.
- Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Plan and perform regular model updates that capture evolving business complexity in current models
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
- Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the businesses overall analytical needs and opportunities.
- Assist as SME for analytics applying own understanding of the operations of the business product or service.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and do some preparation (20-30%) of relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
- Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Deliver within broad parameters.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
Requirements:
- Have a qualification in Mathematics, Actuarial Science, Statistics, Engineering, Computer Science or similar
- Have 1 - 3 years in a similar data scientist environment
- Are experienced in SAS, PowerBI and SQL
- Have exposure to Python and R
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Job Description
- To translate high-level requirements into interaction flows and artifacts, and transform them into intuitive and functional designs with the aim of shaping and improving the user experience to enhance the aesthetic appeal across web, desktop and mobile through the creation of considered visual elements
Hello Future User Interface Designer
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Overview of the role and requirements:
- To translate high-level requirements into interaction flows and artifacts, and transform them into intuitive and functional designs with the aim of shaping and improving the user experience to enhance the aesthetic appeal across web, desktop and mobile through the creation of considered visual elements
- Must have a good understanding of a Design System
- Build and maintain a robust design systems in Figma, including foundations (typography, colour, spacing), components, templates, and guidelines.
- Partner with UX, product designers, and front-end developers to ensure design consistency and implementation fidelity.
- Understand the principles of responsive design
- Create and maintain documentation, usage guidelines, and component specs to support scalable design.
- Collaborate closely with dev teams to ensure design tokens, component libraries, and coded UI align.
- Conduct regular audits to identify inconsistencies, improve existing components, and deprecate legacy elements.
- Advocate for accessibility, usability, and design best practices across all components and patterns.
- Onboard and support designers across the team on how to use and contribute to the system.
- General knowledge on front end technologies
- To facilitate collaboration between design and dev
- Design tools experience with Figma and Adobe Creative Cloud
The successful candidate must be able to handle multiple projects at a time
You will be responsible for:
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Participate in planned activities that are appropriate for own development Manages risks in own area of responsibility
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
What you will need:
- 3+ years experience in a similar role
- Related qualification
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Good presentation skills
- Very good user interface design skills
- Good stakeholder engagement
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
- iDnA are responsible for delivering a new platform capability – Master Data Management - to provide the group with the ability to manage essential master data that the Data Platform is reliant on. This new platform is being delivered on a technology (Semarchy) that is new to the group. This platform capability being deployed on Semarchy will be available for multiple master data domains (Reference Data; Products and Services; Interface Master initially) to build their requirements upon. The MDM capability team will establish the standards, assist with implementations and support the multiple Master Data instances deployed on Semarchy, and ensure the data on Semarchy is available for consumption within the Data Platform / EDW via the standard guard rails. In future this Master Data Platform can be consumed by operational consumers
- Control expenditure and identify process improvements to contain and reduce costs.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Conduct research on emerging technologies. Recommend and implement technologies that improve cost effectiveness and systems flexibility.
- Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements Assist with gap analysis and business cases including cost and effort analysis.
- Conduct hands-on work related to profiling, documenting and validating the clients.
- Execute remediation actions as agreed with client Install or update required system components.
- Implement the necessary components and frameworks required for automated deployments and task scheduling.
- Build unit and systems tests to ensure successful delivery of components into production.
- Manage the user acceptance testing UAT and associated signoff through change control.
- Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
- Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
- Develop and maintain the physical data marts and databases.
- Automate tasks related to data pipelines for the deployment of operational analytics.
- Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
- Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
- Create change scripts and sets scripts up to be ready and implemented in production.
- Participate in architecture forum (as and when required).
- Utilise various components and tools which make up the data platform for enhanced service delivery.
- Create requirements and design of the technical architecture, Design and development, testing, and deployment of the proposed solution.
- Work with Senior Engineer to present technology solutions to senior leadership and influence architectures that will lead the transformation of our IT data analytics platform.
- Learn from the Subject Matter Expert on technical environment or tools for own area of expertise.
- Provide Analytic infrastructure or big data technologies related support to Data operations and Analytic teams.
- Grow online technical knowledge platform, identify best practices and develop guidelines for optimum usage of tools.
- Assist and work on projects to roll out and support to team members.
- Participate in planned activities that are appropriate for own development.
- Develop, encourage and nurture collaborative relationships across area of specialisation.
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Job Description
- To serve as a full financial services advisor by providing appropriate savings, investment and estate planning advice, expertise and support to high income clients, with a focus on investments.
- Achieve gross production target as indicated in scorecard.
- Achieve previously determined sales targets across the business by identifying opportunities to advise on FirstRand approved investment and risk products.
- Be an ambassador for FNB as a financial service provider encompassing our internal values and ethical standards.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
- Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
- Develop networks and build alliances to build and strengthen internal support bases.
- Engage in cross-functional activities.
- Collaborate across boundaries and finds common ground with a widening range of stakeholders.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
- Inform and educate customers on products and services to ensure retention of existing customers; increase sales revenue and increase the organisation's customer base.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Analyse financial information obtained from clients to develop a financial plan or proposal using the correct tools.
- Formulate proposals in cash management, risk needs, investment planning, estate planning, or other areas to help clients achieve their financial goals.
- Investigate available investment opportunities to determine compatibility with client financial plans.
- Review clients' financial plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Monitor financial market trends to ensure that client plans are responsive.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
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Job Description
Dear Future Sales Call Centre Agent
- The Call Centre Agent is the middleman between The Engine Room and clients, promoting products and services as well as building long-term relationships. Responsible for quoting clients either as a result of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential customers discover the best solution to ensure that the customers’ needs are fulfilled
Are you someone who can:
- Achieve and exceed sales targets.
- Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
- Based on business requirements, Telesales Representatives may be required to move between campaigns.
- Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
- Adhere to The Engine Room’s requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
- Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
- Capitalize on upsell and cross sell opportunities.
- Ensure quality standards are maintained by adhering to relevant sales scripts.
- Maintain a minimum of 90% QA score at all times.
- Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
- Ensure the correct/ most accurate lead outcome is selected on all leads.
- Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
- Ensure that all TCF and compliance obligations are met.
- Adhere to The Engine Room processes, including First Rand Policies & Procedures.
- Ensure that during employment within The Engine Room, that you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
- Keep up to date with product changes and market trends.
You will be an ideal candidate if you:
- Have Matric
- Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
- Fluent in English
- Minimum 12 months telesales experience
- Having an insurance background would be beneficial
- Service and Maintenance sales experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Have a proven successful sales track record.
- Thrive in a collaborative environment
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Job Description
- To manage, facilitate and lead a team of Estate Administrators and Estate Specialists to mitigate risks, provide an enhanced client experience, to achieve financial targets through the professional, efficient, and effective administration of deceased estates under the Administration of Estates Act 66 of 1965 and to liaise and collaborate with internal and external stakeholders to meet shared objectives.
Hello Estate Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Managed a team of specialist estate administrators dealing with end-to-end administration of deceased estates in terms of the Administration of Estates Act, the Estate Duty Act, the Intestate Succession Act and other applicable legislation;
- Deep specialist knowledge of the administration of deceased estates coupled with the ability to proactively identify, research, consult and technically solve for problems in estates with a high degree of skill and expertise;
- Proven leadership skills;
- Experience in working with high-net-worth individuals and complex estates;
- The ability to collaborate, cultivate and manage working relationships with a variety of internal and external stakeholders to meet shared objectives;
- Experience in managing and mitigating risk in all areas related to the administration of deceased estates, including use of systems, management information reporting process adherence and regulatory compliance;
- Managed team productivity and attained revenue targets in line with the business’ growth objectives and strategy;
- The ability to stay abreast of legislative changes, industry trends and developments.
- Experience in taking up executorship for the team of specialist estate administrators;
- Developed and maintained a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience along with the ability to effectively resolve and manage customer escalations.
- Experience in dealing with and resolving complex estate matters
- Proficiency in personal and end user computing skills essential
- Proficiency in written and verbal communication
You will be an ideal candidate if you:
- Have a completed LLB, BCom or BA degree
- CFP, Lead qualification and FPSA advantageous
- Minimum 5 years’ experience managing a team of deceased estate administration specialists
You will have access to:
- Opportunities to network and collaborate
- To participate in Estates MANCO
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- An experienced professional
- Adaptable and curious
- Thrive in collaborative environments.
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Job Description
- To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs in order to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Plan and schedule activities to improve service.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Follow up with customers to ensure resolution of query by other stakeholders where relevant.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
- Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
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Job Description
- The role of the Partner Growth Manager is to proactively increase customer satisfaction and loyalty; by developing and leading customer experience frameworks that optimise various touchpoint interactions and implement strategies that deliver innovation, growth, and increased customer engagement.
Are you someone who can:
- Managing the eBucks Partner eco-system strategy in a way that enables the business to acquire and retain more engaged and loyal customers, driving ROI and enabling the business to meet its targets.
- Engage with internal and external stakeholders across all levels to establish on-going alignment, enhance work delivery, collaboration, and innovation.
- Create strong relationships and work closely with the partnership network to improve customer retention and satisfaction while growing new business opportunities with partners.
- Leverage customer analytics and insights to inform the business on decisions that impact the customer experience or on new opportunities to improve the customer experience.
- Create and manage the Partner eco-system activity calendar that incorporates projects and campaigns across the eBucks the partnership network.
- Create and manage marketing campaigns that run across the partnership network that are based on data, analytics, and business cased outcomes to drive customer conversion rates across all stages of engagement.
- Work closely with Marketing team to deliver on channel briefs, execution and sign off marketing creative.
- Conceptualise and create proposals with business cases, present and drive the sign off process, project manage these initiatives with all relevant internal and external stakeholders.
- Identify opportunities for growing the partnership network that results in improved value for customers.
- Keep track of customer touchpoints across channels and co-ordinating with all relevant internal stakeholders to keep fine-tuning the customer’s experience.
- Take responsibility for regular updates of the effectiveness of the eco-system plans against targets and adapt these plans to reflect the changing needs of customers.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Ensure compliance with company policies and follow ethical standards.
- Engage with Retail Reward, and Product House segments to position Partner campaigns, and raise investment for mutual objectives. Clear KPI structure and measurement.
- Engage with partners to position differentiated campaigns to meet both eBucks and banking objectives. Co-collaboration and execution. Clear KPI structure and measurement.
- Formulate and execute on new value propositions for eBucks and Partners. Long-term high impact campaigns.
- Formulation and execution of CVM to relevant bases.
- Ensure campaigns are approved, signed off, and executed timeously across FNB, eBucks and Partner platforms on all necessary channels.
- Ensure always on messaging are approved, signed off, and executed timeously across FNB, eBucks and Partner platforms on all necessary channels.
- Taking ownership and management of operational execution.
- Ensure weekly and bi-weekly meetings are planned, and executed with partners, with meeting minutes after each session to be shared.
- Build strong relationships across all eBucks stakeholders, FNB business units.
- Build strong relationships with all eBucks partners.
- Negotiate strong, powerful initiatives for eBucks.
- Critical presenting and reporting skills.
- Provide accurate and timeous reporting on campaigns for both internal and external stakeholders. Accurate PCA analysis, and opinion.
- Build strong, high impact presentations for both internal and external audiences aimed at C-suite execs.
- Provide opinion and direction on the data insights obtained.
- Measure and manage partner commitments, spend shifts and delivery results.
You will be an ideal candidate if you have:
- Minimum Qualification – Bachelor of Commerce, Honours degree preferably or related
- Experience - 6 to 8 years’ experience in a similar environment
- In depth understanding of business strategies, operational strategies, and tactical planning
- Expert knowledge of Excel and Access
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you can:
- Comply with governance in terms of legislative and audit requirements
- Provide new feature pilot support if products are tested for implementation
- Conduct monthly uploading of data and extraction and store reports.
- Manage own development to increase own competencies
- Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.
- Strategic implementations and moulding solutions with the technical partners.
- Drive resolution of Production Incidents, monitoring the processes, and assist with reporting, stakeholder management, process enhancements and requirement grooming.
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Job Description
- To strategically and operationally manage and grow a portfolio of high revenue generating clients. These responsibilities include the key relationship management of these key clients, seeking, identifying and exploiting business opportunities for the bank and growing the portfolio through the acquisition of new clients. Success will be measured through client satisfaction levels, financial performance of the portfolio, sound governance and new client acquisition.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Sales and Service (Worcester), you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
The Ideal candidate must have the following exposure:
- Manage cost to income to increase profitability and efficiencies for the business.
- Enhance business performance and profitability.
- Drive customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
- Ensure growth and increase in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Drive the achievement of customer migration by recommending solutions and improving efficiencies
- Set tactical goals and optmise the use of the people, finances and technologies in order to realize those goals.
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Assess and evaluate credit applications in accordance with the Banks Credit Policy and within set time frames.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
You will be an ideal candidate if you:
- Have obtained 2-3 years in a Business Relationship Manager role in the Commercial Banking environment
- FAIS Accredited qualification (NQF level 6, 7 etc.)
- Exposure to Credit Applications in Agric space environment.
- RE qualification
- Credit Management exposure a must
- Have experience of dealing with high level customer queries
- Are not an unrehabilitated insolvent
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Sales driven
- Thrive in a collaborative environment
- Client-centric
Method of Application
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