Parts Manager - Construction, Mining & Ag Equipment at AFGRI Equipment

Description

Manage parts operations within the dealership to provide customer satisfaction while maximizing profit through parts sales, as well as inventory and expense control. Manage parts sales persons and warehouse functions & responsibilities

Requirements

REQUIRED MINIMUM EDUCATION/TRAINING    

• Grade 12

MINIMUM WORK EXPERIENCE            

• 5 years related experience of which two years must be in a supervisory capacity
• John Deere parts experience will be an advantage

KEY PERFORMANCE AREAS         

• Oversee stocktaking and stock counting
• Manage stock returns and claims
• Order parts
• Maintain an accurate and effective parts inventory control system
• Manage and follow-up warranty claims and returns
• Build and maintain good relationships with internal and extern clients and ensure that client queries and complaints are resolved timeously 
• Monitor monthly income and expenses, report any deviations and implement corrective measures where applicable 
• Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
• Implement a risk management plan for the Parts Department
• Ensure compliance with AFGRI’s Health and Safety Policy and other legislative requirements.

TECHNICAL KNOWLEDGE/ COMPETENCIES          

• Computer literacy (MS Office)
• Product knowledge
• Verbal and written expression/communication
• Stock control knowledge
• Sales knowledge
• Basic financial skills
• Analytical

BEHAVIOURAL COMPETENCIES 

• Customer orientation
• Networking
• Listening
• Excellent interpersonal skills
• Leadership