Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Parts Salesperson Global Grade 07 (12 Months Contract) Readvertised - Umtata
Ensure customer details are captured accurately when opening a new account
Grow and promote over the counter sales by promptly providing quotations and a quality customer service
Ensure quote conversions and report on lost sales
Accurately interpret and identify customer parts requirements and propose best availability options − Promote complimentary products
Accountable to manage open sales orders to customers and deliver in shortest possible time period
Accurately reflect the date and time when customers require parts (required by date)
Ensure correct information on all orders
Ensure accurate and timely feedback to customers on order status
Execute the business continuity process as and when instructed
Provide an after-hour service as and when required
Comply with all safety and security rules and policies
For new customers, request creation of new account and ensure compliance to CES policy requirements
Capture customer order requirements to produce a quotation
Apply appropriate systems (SIS, TMI, SIMSi, OTV, etc) if part numbers are not available
Determine availability of parts from JDC and overseas parts supply chain to provide accurate information to customers and correctly reflect OTIF date upon conversion of quote. Log CID tickets with CAT to improve leadtime to customers
Assess various options by consulting SIS, alternative locations, to provide parts to customer within required time frame
Select appropriate order reason to order parts from supplier considering cut off times, order priorities and additional charges
Action workflow messages immediately upon receipt; reorder parts if required and inform customers accordingly
Run report to follow up on back orders, open sales orders and open quotes
Close open quotes with valid reasons for marketing analysis
Inform pricing and master data teams on any incorrect data
Assess credit returns from customers and process accordingly (refer to manager if required and apply restocking fees where applicable
Escalate supply problems from supplier to parts manager
Qualification, Experience and Competencies
Grade 12/ Matric
Valid Drivers License – Code B
Microsoft Office – Excel, Word, Power Point, Outlook
SAP SD/MM, Excellent Excel knowledge - advantageous
Basic Business and Financial Acumen
Good Business Communication and interpersonal Skills
Relationship building skills, Customer orientation, Technical Ability
Attention to detail, Persuasive, Resilience
Ability to sell value to customers providing them with suitable options
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