Parts Supervisor Kia South Africa (Pty) Ltd- IMFRG - TATA Ballito at Motus Holdings Limited

Key Areas of Responsibility:

• To achieve set departmental budget objectives in terms of gross profit and net profit. 

To achieve performance benchmarks:

• Gross profit
• Total dealership gross profit
• Total contribution
• Department contribution

To achieve company stock parameters:

• 28 days maximum stock holding
• 12 months and older stock holding
• To ensure that there is strict control over all departmental expenses.
• To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment. Sales/Marketing 
• To ensure that there is continuous growth in the department in terms of turnover and profit. 
• To review quotation files twice a week and ensure acceptance rate target is achieved. 
• To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for.
• To ensure prompt service and feedback to all clients to grow the brand. 
• All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration
• To ensure parts are ordered correctly and the order control file is used daily and kept up to date. 
• To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed. 
• To work through parts bought not sold on a daily basis and report back to DP on a weekly basis. 
• To ensure that all job cards are received from the workshop the previous day so that you can ensure that parts are in stock and pre-picked for the following day. 
• To ensure the AVO system is being followed correctly and according to company policy and procedures.
• To perform daily parts perpetuals
• To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review.

Sales requirements

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores.
• Ensure accurate identification of customer’s needs by means of parts catalogues, computer stock lists.
• Implementation of discount structure as applicable.
• Assist all company staff in parts identification and if required, replacements.
• Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy.
• Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved.
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Adhere to the discount policy at all times.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories.
• Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.

Qualifications and experience required:

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team leader experience.
• Dialogs & MicroCast experience
• Autoline & Drive experience
• A valid South African driver's license.