Passenger Information Agent.INT KIA.Client Services (Airport Management)(O22201) at Airports Company South Africa

Job Description
The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following: 

• Proactively identifying, resolving, and escalating customer’s needs as and when required.
• Announcing flight information 
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required. 
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals. 
• Capture information for trending purposes.
• Identify and escalate any system related errors. 
• Escalate repeated Operational non-compliance team performance meets required standards

Technical Skills and Experience

The following skills and experience are required:

• National Senior Certificate (Grade 12 - NQF level 4) is essential. 
• 1-3 years operational experience within a business is recommended.

Competencies

• Basic MS Office
• Achiever
• Diplomatic
• Conflict Management
• Planning and Organising
• Problem solving
• Communication
• Action orientated
• Knowledge of Airport Operations