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  • Posted: Apr 7, 2025
    Deadline: Not specified
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  • FlySafair is South Africa's true low cost airline. We took to the skies in October 2014 and have expanded fast, linking several key destinations in South Africa. Our intention is to keep our fares lower for longer and in so doing offer South Africans an affordable and easy air travel alternative. FlySafair is a very dynamic company that prides itself o...
    Read more about this company

     

    Passenger Services Trainee (CPT)

    Description

    • Ensure passengers are guided to the correct check-in queue and counters as required for smooth processing;
    • Check-in Closure Support: Assist in directing and filtering passengers to the appropriate queues as check-in closure approaches;
    • Ground Handling Assistance: Support ground handling staff by removing old baggage tags, tagging bags for families and groups, and assisting with general baggage handling as needed;
    • Document Preparedness: Encourage passengers to have identification documents ready as they approach the check-in counter, enhancing process efficiency;
    • Special Passenger Assistance: Prioritize and guide elderly passengers, those needing extra assistance, and families with young children to expedite their check-in process;
    • Hand Luggage Monitoring: Use sizing bins to check and monitor hand luggage compliance within the check-in queue;
    • Baggage Payment Processing: Operate Baggage Payment (POS) devices in the queue to assist passengers who need to complete baggage fee payments;
    • Security Queue Support: Interns to assist at security checkpoints, advising passengers to remove laptops, belts, and watches to facilitate faster processing at the Central Security Point;
    • Queue Fast-Tracking: Help expedite processing for passengers with imminent flight departures if long queues are present;
    • Maintaining Queue Area Neatness: Keep check-in counters and queue areas tidy, aligning stanchions, removing trolleys, and ensuring the queue system is organized and unobstructed;
    • General Guidance: Provide directions to passengers for nearby facilities such as the OOG belt, restrooms, boarding gates, and smoking areas.

    Requirements

    • Must be 18 years and older (Essential);
    • Must be able to cope with pressure (Essential);
    • Fluent in English (Essential).
    • Communication skills;
    • Customer service;
    • Time management;
    • Own transport.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to FlySafair on flysafair.mcidirecthire.com to apply

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