Patient Admin Supervisor at Mediclinic

MAIN PURPOSE OF JOB

• To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion

KEY RESPONSIBILITY AREAS

• Lead and manage the people in the department
• Patient administration management
• To manage and mitigate departmental risks
• Information management
• Manage and control department budgets / finances

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Grade 12;  Tertiary qualification with debtors / financial experience. 

DESIRED EDUCATION

• None 

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• Minimum of 5 years debtors experience 
• At least 5 years experience in a Managerial or Supervisory position 
• Experience and insight in the total Patient Administration Management environment

DESIRED EXPERIENCE

• Previous medical aid/managed health experience Background knowledge of the hospital/healthcare industry 
• Previous patient medical industry debtors experience

REQUIRED JOB SKILLS AND KNOWLEDGE

• Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)
• Clinical codes management
• Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)
• B2B Lookup Phase II and the Debtpack Enquiry application
• Rules and regulations regarding Funder contracts
• Basic anatomy knowledge and terminology
• Medical aid requirements/narrations (COID and Medical Aids)
• Financial knowledge (e.g. compile a budget; calculate ROI's for new equipment/buildings/expansions/new doctors; manage alternative fee structures, etc.)
• Computer literacy (Microsoft Office: Eg. Excel; Outlook and Intranet)
• Manage financial risks (e.g. debt days/, cash conversions and trends with regards to bad debtors, etc.)
• Patient Admin programs on the AS400 system
• Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)
• Audit principles and taking corrective and/or preventative action where necessary (e.g. risk management and quality management programme)

Closing date: 30/08/2026