Patient Services Manager at Lenmed Private Hospitals

Main Focus Areas

• The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support the work of the practice and to ensure the delivery of a high quality Administration service provided on a daily basis to patients, doctors, staff, management and Lenmed Head Office.

Key Performance Areas: (include but are not limited to)

• Efficient management of Reception, Admissions, Case Management and Bill
• Auditing departments.
• To ensure the accuracy and timeous clinical updates of patient records.
• Ensure efficient Pre-Admission and Admission processes.
• Resolve patient queries timeously and with integrity.
• Ensure revenue and collections targets are achieved by effectively managing the DNYB.
• Ensure adherence to Group policies.
• Consistently motivate and drive the team to achieve targets.
• Initiate system (SAP) developments to improve business processes.
• Perform daily, weekly & month end reports for Management.
• Compile ad hoc reports as required by Management / Group.

Post Requirements: (include but are not limited to)

• Nursing Diploma/Degree will be advantageous.
• Nursing Clinical Background Essential.
• 10 years previous work experience in a hospital environment is essential
• A minimum of 5 years experience in a management position.
• A minimum of 3 years experience in Case Management essential.
• Intermediate CPT and ICD 10 training.
• Advanced Microsoft Excel knowledge.
• Ability to work with tight deadlines.
• Flexibility in working hours including Shift work.
• SAP experience will be advantageous.

Deadline:16th October,2026