Patient Support Business Unit Manager at Health Window

About the job

Health Window is looking for a proactive and energetic Patient Support BU Manager who is patient orientated to join their dynamic team, must be self-motivated with a good work ethic, strong leadership qualities and excellent analytical skills.

Responsibilities

• Coordinate, manage and develop detailed proposals and business development activities for your department
• Build and maintain effective relationships with existing and new clients
• Regular proactive interactions with clients
• Deliver and maintain compliance against agreed SLA’s in line with service KPI’s
• Incorporate policies and procedures of the company in business operations
• Create and maintain Standard Operating Procedures
• Monitor and review project activity and ensure successful launch of new PSP’s
• Perform effective financial management
• Develop and communicate the expectation levels and vision of the client to the internal team
• Assist with IT system SPEC writing, testing, and validation tests for new and existing systems
• Perform day-to-day administrative tasks
• Regular updated feedback to the COO and weekly meetings on BU progress
• Assist team and project leaders with job related issues
• Resource Management
• Responsible for staff efficiency and implementing training and mentoring of staff
• Drafting and checking accuracy of reports and records
• Identifying and implementing improvements on company systems and procedures
• Communicating complex information – written and orally
• Work in a team to identify solutions to problems
• Influencing stakeholders to obtain buy-in for concepts and ideas

Skills

• Fluent in Afrikaans & English
• Project Management skills
• Organizational skills and the ability to multitask and create structure
• Good oral and written communication skills
• Knowledge of standard software packages and the ability to learn company-specific software
• Good technical skills
• Strong working knowledge of MS Office – Excel, Word, and Outlook
• Ability to deal professionally with clients
• Ability to build and maintain good client relationships (Customer obsession)
• Ability to work as part of a team
• Strong conflict management
• Strong admin skills with attention to detail
• Must have an ability to use own initiative and work independently
• Reliable and trustworthy
• Must have own reliable vehicle

Traits

• Proactive
• Flexible & adaptable
• Trustworthy
• Tactful and diplomatic
• Good communication skills

Qualifications & Experience

• Pharmaceutical and/or pharmacy experience and knowledge is advantageous.