Juru is a specialist recruitment and IT project delivery company, providing specialised talent and technology agnostic implementation solutions across South Africa. Combining decades of project management experience, backed by leading solution architects, business analysts, developers, systems analysts and quality assurance resources; Juru helps clients acro...
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Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Payment Network Support Specialist to support network operational processes within a fast-paced payments environment.
The role requires strong attention to detail, analytical ability, and the capacity to work with multiple data sources while supporting time-sensitive operational requirements. The ideal candidate is highly organised, proactive in resolving discrepancies, and able to work accurately in a data-driven environment.
Responsibilities include:
Support network onboarding processes and rollouts
Compile and maintain accurate network and biller-related information
Validate and reconcile fee schedules against active, dormant, and pending network configurations
Cross-reference data across internal systems such as Portal and MINT, as well as external fee sheets
Manage relevant portals and inboxes and ensure compliance with onboarding and documentation requirements
Liaise with internal teams regarding network onboarding and biller activations
Coordinate biller and merchant activation, deactivation, and configuration changes across networks
Escalate operational issues or discrepancies where necessary
Ensure the accuracy and integrity of network related data across systems
All other tasks related to the role
Minimum requirements:
Relevant tertiary qualification
3 – 5 years’ experience in a similar customer support, operational, or data-focused role
Advanced working knowledge of Microsoft Excel, including formulas such as VLOOKUP, XLOOKUP, pivot tables and working across multiple datasets
Experience in the Financial Services industry with a focus on the payments industry is highly advantageous
Valid driver’s license and reliable transport
Fluent in English. Any additional language will be seen as beneficial
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