Payments & Receivables Product Manager at Citi

Key responsibilities:

• Leads the overall performance of payments & receivables product suite, and monitors performance drivers for the products and portfolios
• Manages the investment spend strategy and process for incremental and strategic projects
• Leads a team that is responsible for the ongoing performance and maintenance of P& R products, including client experience, pricing, risk and distribution
• Ensures robust connectivity between the cluster and the regional product teams, by communicating important & emerging client, market, regulatory and strategic developments from the cluster to the region, and from the region and global teams, into  the cluster teams.
• Ensures sales and relationship managers are trained, and ready to identify client needs, and proposes solutions in line with business objectives
• Shapes and implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
• Champions change by leading  innovation through Partnerships and Alliances to quicken product development and commercialization
• Keeps abreast of important developments in financial market infrastructures in the cluster, and shapes Citi's position and voice to  achieve progressive development
• Provides subject matter expertise and leadership to in-country product leads, through consistent coaching & upskilling, exposure to new solutions, product risk management
• Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities
• Gathers market intelligence and develops sophisticated market sizing studies to identify the attractiveness of particular markets segments and product offerings
• Defines and analyzes sector trends, opportunities and issues, and creates business cases to drive investment decisions.
• Represent customer needs and provide strategic direction on product development features, functionality and overall competitiveness
• Build consensus and awareness of value proposition throughout the organization and key partners
• Ensures products are well represented in the distribution channel and to drive various initiatives for growth in specific verticals
• Develops and enhances Product Approval Programs and related processes, ensures products are delivered and adhere to all parameters globally
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients
• Analyzes vertical/product specific P&L's to ensure goals are being met
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Developmental Value:

• Manage and coordinate the complexities of multiple geographies and diverse cultures, while leading seasoned leaders. Strong pathway to Regional Product or TTS Cluster leadership opportunity. Exposures to senior stakeholders, influencing strategic thinking and direction. Grow interpersonal skills through multi-geography exposure to partners, build an expansive network within the TTS organization and expand product knowledge and breadth across all the activity spaces and products within TTS and its key partners.

Knowledge and experience:

• 15+ years of experience, including 8+ years' in leadership or managerial roles
• Demonstrated experience in Product Management and/or Product Development discipline
• Exceptional understanding of Cash products particularly those in the PnR product suite,
• Experience in and understanding of new technology  developments, their applications  and how those  enable product delivery
• Deep understanding of PnR/ banking products, banking infrastructure and processes
• Deep understanding of financial markets infrastructure , regulatory landscape and important emerging developments.
• Experience or understanding of e-commerce solution capabilities advantageous
• Proven track record of success in positions requiring financial acumen
• Experience with and confidence in delivering presentations to clients and senior managers
• Prior ownership and management of a budgetary process, as well as  P&L with a proven track record as an action oriented individual, with an  ability to synthesize, prioritize, and drive financial results with urgency, and strategic analytical & critical thinking skills.
• Proven ability to spot and develop opportunities to build alliances and partnerships so as to drive   innovative solutions ,
• Deep, broad and diverse functional experience (e.g., marketing, credit, acquisitions, product development and analytics) with a strong track record of driving business innovation and leveraging management information and data analytics to drive results
• Proven track record as an action-oriented individual who has led cross-functional teams to define and achieve high value business objectives and ability to work independently, with follow through and capable of owning and managing projects from end-to-end;
• Significant experience in serving a range of clients and in dealing with senior levels of client management
• Proven analytical, presentation and communication skills with an ability to explain complex concepts in a compelling way
• Product development skills and a commercial acumen with a proven track record of successfully bringing products to market
• Exceptional interpersonal skills with ability to influence and build consensus.

Skills:

• Exceptional speaking and written communication skills.
• Proven Project Management and execution skills
• Strong listening skills and ability to influence key stakeholders
• Exhibits credibility, flexibility and authenticity when communicating with clients, internal partners, regulators, media, and other key stakeholders.
• Proven track record of developing and executing product growth strategies

Competencies:

Technical Competencies

• Demonstrates a sound knowledge of Payments product range, including alternative payment methods
• Demonstrates a full appreciation for product launch best practices, product risk management, Payment System Risk Management etc
• Strong Product management and analytical skills
• Familiar with innovation strategies   
• Strategic Communication and Influencing
• Builds strong and lasting relationships with clients and partners.
• Navigates internal and external networks to drive value for clients and the Firm.
• Identifies cross-sell / multi-product solutions that optimize client experience and meet returns
• Inspires, Catalyzes and informs  through all communications, written, verbal or virtual
• Leverages social media and digital solutions as appropriate
• Demonstrates high curiosity & creativity when seeking new customer value propositions to meet unmet customer needs
• Demonstrates the ability to communicate  & motivate upwards, across and into  teams in motivating attention and action

Risk, Finance and Controls

• Familiar with Citi’s risk culture, risk and finance frameworks and their application at a legal entity, cluster and country level.
• Sound understanding of credit, interest rate, liquidity, operational, reputation, strategic and compliance risks
• Demonstrates expertise, balance and pragmatism to ensure solution delivery is done with the highest respect for safety and soundness
• Promotes and embodies a culture of a strong controls
• Demonstrates ability to generate, evaluate and execute optimisation strategies

Governance and Culture

• Familiar with Citi’s franchise governance frameworks and ensures timely issue escalation
• Creates alignment between the global strategy and local execution.
• Strengthens relationships with external stakeholders, including regulators.
• Is able to articulate the organisational culture and adapt it to the local context
• Holds self and others accountable to working in a manner that is team oriented, collaborative, and responsible

Qualifications:

• First degree in a numerate discipline.  MBA or Professional Accounting qualification is an added advantage
• Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 10 must have been in the banking industry
• Exceptional speaking and written communication skills
• Strong listening skills and ability to influence key stakeholders
• Exhibits credibility, flexibility and authenticity when communicating with clients, employees, internal partners, regulators, media, and other key stakeholders