Payments Solutions Specialist (DBN) at BET Software

You Bring:

• Relevant Degree/Diploma in Business, Finance or a relevant business/industry-related experience (3-5 years at minimum) as an equivalent.
• Strong knowledge of PASA, SARB, PIB, and FIC regulations, PCI DSS (advantageous).
• Experience in B2B SaaS, APIs, or payments companies, with a minimum of 2+ years in the Fintech industry focusing on payment service integrations, payments compliance, or e-commerce (advantageous).
• Experience in early-stage development or improvements to technical products (advantageous).
• Knowledge of VISA, Mastercard, ACH, and relevant payment methods.
• Strong understanding of payment processing technologies, gateways, and fraud prevention.
• Serve as 2LoD day-to-day contact for all operational payments risk issues in coordination with other 2LoD risk oversight functions. (Advantageous)
• Knowledge of payment compliance standards and data security best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and payment-related software.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Attention to detail and a commitment to delivering a superior payment experience.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.

What You’ll Do:

Payment Strategy:

• Develop and implement a comprehensive payment strategy aligned with the business goals.
• Remain up-to-date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
• Collaborate with Business Analysts, Product Owners, Software Managers and Stakeholders on all aspects of our payment products to achieve a constantly evolving bespoke payments service.
• Define and re-engineer processes to integrate new/existing products and services to achieve business/client objectives.
• Analyse and report on industry trends to stay competitive and keep the brand on the cusp of early adoption of new emerging payment technologies.
• Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
• Support project efforts by means of stakeholder engagement, documentation requirements, feedback loops, training and support and post-implementation review and improvement in the creation of software to gain and maintain alignment of delivery success.
• Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.
• Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
• Analyse customer feedback and data to identify and resolve payment-related issues promptly.
• Promptly identify and resolve payment processing issues in line with client/merchant SLA’s, ensuring acknowledgement and resolution is given within agreed timeframes.

Risk Mitigation:

• Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
• Collaborate with risk management teams to detect and mitigate payment-related risks.
• Implement appropriate risk controls in collaboration with Fraud/Risk management teams, to effectively measure the impact of the risk and prepare the best-fit response for the business.

Reporting and Analytics:

• Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
• Provide project status reporting and other formal/informal communications regarding initiatives, issues, and achievements for a variety of audiences including internal and external business partners, and senior management.
• Design, compile and report on analytics across industry-performing technologies with explicit focus representing Product/Feature performance.

Technology Proficiency:

• Banking is increasingly reliant on technology. The specialist should understand banking softwares, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems.
• Demonstrate expertise in Visa, Mastercard, EFT and Mobile Wallet based payment systems (both pay-ins and disbursements), rules, and procedures.