Job Openings at MORE Family Collection

Key Focus Areas

Property Maintenance & Operations

• Oversee the full maintenance function (interior, exterior, gardens, landscaping, pools, equipment, appliances).
• Manage and coordinate all maintenance staff and contractors.
• Implement and monitor preventative maintenance schedules.
• Prioritise, assign, and track maintenance tasks, including emergency repairs.
• Manage structural, mechanical, electrical, plumbing, HVAC, gas and water systems.
• Ensure correct servicing and repair of appliances, refrigeration, laundry equipment, and geysers.
• Maintain fire‑safety equipment and compliance.
• Control spares, consumables, inventories, and procurement.
• Ensure cost‑effective maintenance aligned with budgets and improvement plans.
• Conduct regular safety inspections (daily/weekly/monthly).

Guest Service & Communication

• Support guest experience by maintaining property standards.
• Communicate guest‑related maintenance needs promptly.
• Ensure complaints or issues are escalated and resolved efficiently.

Fire, Health, Hygiene & Safety

• Enforce clean, safe work practices and proper equipment handling.
• Ensure staff follow hygiene, HACCP and safety protocols.
• Report and follow up on equipment defects.

Sustainability Leadership

• Act as Sustainability Champion for both properties.
• Drive MORE Sustainability standards across energy, water, waste, food, materials, and conservation.
• Promote sustainable behaviors and ensure team adherence.
• Model responsible, environmentally conscious work practices.

Financial Management

• Manage maintenance budgets, costs, stock control, payroll efficiency and resource allocation.
• Set departmental operational targets.
• Monitor daily and monthly costs and implement cost‑saving initiatives.
• Ensure accurate stock levels, requisitions and adherence to par levels.

People Management & Leadership

• Lead, train, mentor and develop the maintenance team.
• Maintain discipline and uphold company standards.
• Oversee performance management, succession planning and regular feedback processes.
• Ensure departmental manuals, training and procedures are up to date.
• Collaborate with other departments as needed.

Requirements

Knowledge & Experience

• Strong all‑round maintenance expertise (carpentry, mechanical, electrical, plumbing, HVAC, gas, water systems, generators, pumps, appliances).
• Understanding of stock control, planning, budgeting and departmental administration.
• Knowledge of hygiene, HACCP, safety regulations and emergency procedures.
• Experience working in hospitality environments advantageous.
• Must oversee both Cape Cadogan Boutique Hotel and Upper Union Restaurant.

go to method of application »

Key Responsibilities

People Operations & Support

• Serve as the first point of contact for general HR queries and administrative support.
• Assist in maintaining a positive, inclusive, and high-performance team culture.
• Support employee engagement initiatives and internal communications.

Recruitment & Onboarding

• Coordinate job postings, candidate screening, and interview scheduling.
• Prepare offer letters, contracts, and onboarding documentation.
• Facilitate smooth onboarding experiences aligned with brand values.

Performance & Employee Relations

• Assist in tracking probation periods, performance reviews, and appraisal schedules.
• Maintain records of disciplinary actions and grievance procedures.
• Support the HR Business Partner in union engagement and IR documentation.

Training & Development

• Maintain training registers and assist in scheduling internal and external training.
• Track compliance with skills development and employment equity reporting.
• Support talent development initiatives and succession planning documentation.

Compliance, Administration & Transactional Delivery

• Ensure accurate record-keeping of employee files, contracts, and leave.
• Prepare monthly payroll inputs and liaise with central payroll.
• Ensure compliance with BCEA, LRA, EE Act, and internal policies.
• Maintain and update job descriptions, SOPs, and HR templates.

Required Skills & Experience

• Diploma or Certificate in HR Management or related field (NQF 5–6).
• 2+ years’ experience in HR administration, preferably in hospitality or service industries.
• Familiarity with South African labour legislation and HRIS platforms (e.g., Sage, ESS).
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• High level of discretion, emotional intelligence, and professionalism.
• Willingness to work flexibly, including weekends or evenings when required.

go to method of application »

Key Responsibilities

• Financial Transaction Management: Process and verify purchase requests and convert them into official purchase orders. Maintain accurate records of all PO’s and Invoices in the accounting system.
• Budget Oversight: Track procurement spends, against property departmental budgets and report any significant variances to management to prevent overspending.
• Supplier Coordination: Set up new vendor accounts, perform financial due diligence – EFTSure (bank account checks), and maintain an updated supplier database.
• Account Reconciliation: Resolve discrepancies between purchase orders, delivery notes, and supplier invoices (3-way matching) and confirming approving payments to the finance team.
• Inventory and Cost Control: Assist with tracking stock movements and asset verification, ensuring that expenditures match actual deliveries to prevent shrinkage.
• Compliance and Reporting: Ensure all procurement activities follow internal governance and external financial regulations. Prepare periodic reports on procurement KPIs, such as cost savings and payment compliance.
• Audit and budget Support: Collate and organise financial documentation for internal or external audits to ensure a clear paper trail for all transactions, and assistance every year with property budget annually. 

 Required Skills and Qualifications

• Education: A degree or diploma in Finance, Accounting, or Business Administration is typically required.
• Experience: Generally, requires a min 10 years of experience in a finance related administrative role.
• Technical Skills: Proficiency in ERP systems (e.g., SAP, Oracle, Sage) and advanced Microsoft Excel for data analysis.
• Soft Skills: Meticulous attention to detail, strong negotiation abilities, and the capacity to communicate complex financial data to non-financial team members. A "service-oriented" mindset characteristic

go to method of application »

Key Responsibilities:

 Travel Coordination & Planning

• Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with MORE Collection properties and independent lodges/hotels.
• Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
• Promote upselling and cross-selling opportunities across MORE Collection properties and experiences.
• Maintain current and comprehensive knowledge of MORE Collection properties, including rooms, locations, layouts, and services.
• Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.

 Sales & Revenue generation

• Meet or exceed monthly and annual sales targets through direct bookings.
• Track and report on sales performance, conversion rates, and revenue metrics.
• Identify new business opportunities and contribute to the development of sales strategies and campaigns.
• Build and maintain strong relationships with high-value clients.

 Booking Management & Administration

• Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
• Confirm all bookings via email in a timely manner.
• Manage reservation files from inception through guest departure

 Financial Management

• Ensure timely payment collection for reservations
• Submit monthly reconciliations for bookings and financial breakdowns

 Guest Services Excellence

• Resolve guest complaints promptly and professionally
• Ensure all responses and proposals exceed MORE Collection Journey’s standards with accuracy and brand alignment
• Follow up with guests post-travel to ensure satisfaction

 Professional Development

• Attend educational trips and trade events as required
• Contribute to departmental profitability through excellent service delivery

 Skills and Experience

 Education & Qualifications

• Grade 12 certificate (essential)
• Degree or Diploma in Tourism or Hospitality (advantageous)

 Experience

• Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
• Hospitality/Tourism industry experience (advantageous)

go to method of application »

Qualifications:

• BCom Accounting / Finance (essential)
• CIMA / SAIPA / SAICA (advantageous)

Experience:

• 5–8 years in a financial role
• Minimum 3 years in a supervisory or management position
• Experience in hospitality, tourism, travel logistics, or multi‑entity structures (advantageous)
• Strong accounting software knowledge (Sage or similar)
• Advanced Excel proficiency essential and PowerBI.

Duties and Responsibilities

Financial Reporting & Analysis

• Manage the full monthly financial reporting cycle for the Journeys division.
• Prepare management accounts with commentary, variance analysis, and recommendations.
• Monitor profitability of routes, itineraries, charters, shuttles, and associated services.
• Provide financial insights to support operational decision‑making.
• Consolidate financial results for the General Manager and Group Financial Manager.

Budgeting, Forecasting & Cost Control

• Lead budgeting and reforecasting processes for the Journeys division.
• Track performance against budget and highlight improvement opportunities.
• Analyse cost structures including fuel, fleet, suppliers, and third‑party services.
• Ensure pricing models and recovery structures remain commercially accurate.
• Support negotiations of STO contracts with third‑party suppliers alongside the General Manager.

Cash Flow & Treasury Management

• Manage cash flow forecasting to ensure adequate liquidity.
• Approve payments within delegated authority and enforce procurement controls.
• Oversee daily bank reconciliations and ensure accurate capturing.

Internal Controls, Compliance & Audit

• Maintain strong internal financial controls and SOPs.
• Ensure compliance with VAT, tax, and other statutory requirements.
• Prepare for internal and external audits, ensuring a clean audit outcome.

Financial Operations Oversight

• Oversee billing, reconciliations, debtors, creditors, and Bill Back processes.
• Ensure suppliers, partners, and logistics vendors are accurately and timeously paid.
• Maintain accurate electronic filing and documentation for all financial records.

Systems & Process Improvement

• Optimise financial systems, reporting tools, and process automation.
• Identify and implement efficiency improvements across finance operations.
• Support the implementation of new systems and technological upgrades.

Operational & Strategic Support

• Work collaboratively with Group Finance, Reservations, Logistics, Operations, and Partner teams.
• Support costing of new routes, promotions, services, and partnership opportunities.
• Provide financial guidance for strategic projects and growth initiatives.
• Attend operational meetings and provide financial insight and direction.

Team Leadership & Development

• Manage the Finance Administrator and support broader Journeys staffing needs.
• Assign tasks, track performance, and identify development needs.
• Provide coaching, mentorship, and guidance to support continuous improvement.
• Build a culture of accountability, accuracy, and operational excellence.

Ad Hoc Responsibilities

• Support Group Finance with consolidations, reporting, and corporate initiatives.
• Assist with audits, system migrations, and group‑wide financial projects.
• Perform any other duties assigned by the Group Financial Manager or Exco.

Managing Offshore Operations

• The Finance Manager oversees all offshore operational and financial activities supporting MORE Collection Journeys.
• This responsibility ensures governance, operational efficiency, compliance, and financial accuracy for all offshore‑linked functions.
• Oversee daily functioning of offshore operational units.
• Ensure offshore workflows, documentation, and communication standards are maintained.
• Monitor offshore operational outputs for service quality and SOP compliance.
• Ensure timely and accurate recording of offshore financial transactions.
• Manage offshore petty cash, reconciliations, and spending against budget.
• Review and authorise offshore expenses in alignment with financial controls.
• Maintain complete documentation for audit and reporting purposes.
• Ensure accurate cost allocations, billing, and supplier charges for offshore operations.
• Maintain alignment between offshore teams and onshore team, reservations, and finance.
• Manage offshore systems, equipment, tools, consumables, and workspace requirements.
• Maintain asset registers for offshore‑managed resources.
• Conduct periodic facility checks for functionality, utilities, and safety.
• Ensure offshore operations follow internal controls, financial procedures, and external compliance requirements.
• Identify risks and implement mitigation measures.
• Act as the finance liaison for offshore suppliers and service providers.
• Resolve discrepancies or issues arising from offshore transactions.
• Maintain strong supplier and partner relationships.
• Provide monthly and ad hoc reporting on offshore operations and financial performance to group finance team.
• Identify process gaps and efficiencies for continuous improvement.
• Lead or support initiatives aimed at strengthening offshore operations.

go to method of application »

Key responsibilities include:

• Governing and optimising all core operational systems, including PMS, CRS, POS, channel managers, and reporting platforms
• Owning system integrations, access controls, upgrades, audits, and vendor relationships
• Designing and maintaining group-wide inventory frameworks, standards, and SOPs
• Establishing and overseeing procurement frameworks, policies, and workflows, including international sourcing and China-based procurement
• Supporting CapEx, refurbishments, and new-build procurement planning
• Designing and improving operational workflows, SOPs, task management tools, and dashboards
• Identifying inefficiencies and implementing process improvements and automation where appropriate
• Providing systems, procurement, and workflow support for group-wide projects and property operations, particularly during high-pressure periods

About you

• You are structured, commercially astute, and calm under pressure. You enjoy bringing order to complexity and translating technical systems into practical, usable frameworks for operational teams.

You will bring:

• Extensive experience in systems governance, workflow design, and procurement management
• Strong knowledge of inventory frameworks, stock control, and procurement processes, including landed-cost modelling and international sourcing
• Experience supporting multi-site operations or scaling organisations
• A disciplined, process-driven approach with strong problem-solving capability
• The ability to engage confidently with senior stakeholders, General Managers, and external partners
• Clear communication skills and the confidence to lead change and train teams
• A grounded, accountable, and solutions-focused leadership style

go to method of application »

KEY FOCUS AREAS

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Level 2 full trails with FGASA Nature Site Guide NQF4 and Trails Guide qualification
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Effective communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

go to method of application »

KEY FOCUS AREAS 

• Oversee, train and monitor all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Ensure efficient allocation for all game drives, back-up drives and stand-by duties.
• As the registered responsible person for the company firearms, assume full responsibility for obtaining and maintaining valid departmental licenses, and for ensuring efficient and safe weapon handling and proficiency of the entire department.
• Oversee the workshop function and vehicles maintenance.
• Chair and record departmental meetings, and attend other meetings as required.
• Assist in managing the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• As one of the main incident coordinators, ensure effective incident management in the event of emergency or evacuation, including medical emergencies, fire, and flood.

 Training, Development & Mentorship

• Mentor, train, develop, motivate, and guide the team (including MORE Field Guide College Students/Trainee Field Guides) towards achieving and maintaining required/higher qualifications.
• Compile feedback and progress reports to the MORE Field Guide College Head Trainer on the MORE Field Guide College Placement Guides.
• To earmark and develop individuals who show potential to grow into positions within the greater MORE Family Collection.
• To implement training and mentorship plans, facilitating the use of MORE appointed internal and external trainers and identifying potential mentors within the department.
• As part of the greater MORE Family Collection, facilitate inter-property training for employees who would benefit from training at other MORE Family Collection properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part and assist in organizing regular Head Guides forums and Mentorship Workshops.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

 Conservation

• Work closely with the Reserve Conservation Team to support and promote conservation initiatives across the reserve. This role actively builds and fosters strong, collaborative relationships with conservation, management, and operational teams to ensure aligned objectives and shared knowledge.
• Participate in regular meetings, contributes insights from guiding operations, and stays actively engaged in all aspects that influence the guest experience—from conservation messaging and wildlife management to daily reserve activities. Through leadership, communication, and collaboration, the Head Guide ensures that conservation values are meaningfully integrated into guest interactions and guiding standards.

 General Service & Guest Care

• Ensure all information available on guests is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform Management to record and act on guest preferences.
• Ensure all guest complaints are reported to Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Minimum FGASA Level 2 and Trails Guide ( Essential )
• ARH and Rifle Proficiency, First Aid Level 2, Driver’s License and Pr-DP.
• Previous experience as Assistant Head Guide or Head Guide.
• Sound knowledge of planning, budgeting and departmental administration.
• Sound knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.