Senior Journey Specialist at MORE Family Collection

Key Responsibilities:

 Travel Coordination & Planning

• Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with MORE Collection properties and independent lodges/hotels.
• Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
• Promote upselling and cross-selling opportunities across MORE Collection properties and experiences.
• Maintain current and comprehensive knowledge of MORE Collection properties, including rooms, locations, layouts, and services.
• Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.

 Sales & Revenue generation

• Meet or exceed monthly and annual sales targets through direct bookings.
• Track and report on sales performance, conversion rates, and revenue metrics.
• Identify new business opportunities and contribute to the development of sales strategies and campaigns.
• Build and maintain strong relationships with high-value clients.

 Booking Management & Administration

• Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
• Confirm all bookings via email in a timely manner.
• Manage reservation files from inception through guest departure

 Financial Management

• Ensure timely payment collection for reservations
• Submit monthly reconciliations for bookings and financial breakdowns

 Guest Services Excellence

• Resolve guest complaints promptly and professionally
• Ensure all responses and proposals exceed MORE Collection Journey’s standards with accuracy and brand alignment
• Follow up with guests post-travel to ensure satisfaction

 Professional Development

• Attend educational trips and trade events as required
• Contribute to departmental profitability through excellent service delivery

 Skills and Experience

 Education & Qualifications

• Grade 12 certificate (essential)
• Degree or Diploma in Tourism or Hospitality (advantageous)

 Experience

• Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
• Hospitality/Tourism industry experience (advantageous)