B2C Luxury Travel Consultant - Botswana Specialist (Fully Remote) at African Safari Group

Key responsibilities include:

• Consult directly with clients to understand their travel requirements, preferences, expectations and budget.
• Design and sell tailor-made luxury Botswana safari itineraries.
• Provide expert advice on Botswana's safari regions, lodges, camps, wildlife and experiences.
• Prepare and present detailed itineraries and quotations.
• Manage the complete client journey from initial enquiry through to confirmed booking and post-trip follow-up.
• Build strong, long-term relationships with international clients.
• Confidently handle client questions, objections and changes throughout the sales process.
• Identify opportunities to upsell and enhance client itineraries.
• Maintain up-to-date knowledge of Botswana's safari offering, properties and experiences.
• Work closely with internal teams to ensure a seamless experience from sale through to travel.
• Maintain accurate client and sales information within the CRM.
• Contribute to a high-performance sales environment while maintaining ASG's high standards of client service.

This position is fully remote, including training and onboarding, and you will be part of a growing international team of luxury travel professionals.

Requirements

Mandatory requirements

• Minimum 1 year's proven experience in direct B2C sales to clients.
• Professional Botswana safari or Botswana-focused luxury travel experience is essential.
• Strong, practical knowledge of Botswana as a safari destination.
• Experience selling or consulting on luxury safari or African travel.
• Proven ability to consult, upsell and close high-value bookings.
• Strong understanding of Botswana's key safari regions, properties, wildlife experiences and logistics.
• Excellent written and verbal communication skills.
• Strong client relationship-building and sales skills.
• Experience using CRM systems.
• Strong attention to detail and organisational skills.
• Ability to work independently in a fully remote environment while collaborating effectively with a wider team.
• A genuine passion for safari, wildlife and African travel.