Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value p...
Minimum 12 months experience of GDS systems (preferably Amadeus)
Experience of the group air market
Previous experience in an IATA ticketing environment
Travel Industry experience
Ability to work to high levels of accuracy and attention to detail
Highly organised with the ability to work to deadlines
Computer Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
Strong numeracy skills with good financial awareness skills
Geographical awareness
Duties will include but not limited to:
Issuing and distribution of all air ticket documentation within defined timeframes
Ensuring the smooth running of all the preparation work running up to the ticketing function
Issuing of tickets including any required post-ticketing administration and coordination
Ensuring the accurate and timely processing of all re-issued tickets and airline refunds
Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refundds
Ensure all eligible refunds, including APD, are requested in a timely manner
Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide.
Making amendments to group bookings previously made with our suppliers
Obtaining ad-hoc quotes from miscellaneous suppliers
Interpreting and co-ordinating airline booking information via Amadeus (queue management)
Advising internal departments and colleagues of airline schedule changes where appropriate
Using knowledge and experience to estimate rates for low-cost airlines currently not on sale
Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals
Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
Participation in the emergency procedure as required. Full training given
Provide support to other team members where appropriate within the wider business
Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives
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