Jobs at Timberland South Africa

Key performance areas include:

• Stock Loss Monitoring: Monitor stock loss and shrinkage trends across stores, identify high-risk locations, and recommend corrective action.
• Stock Investigations: Investigate stock discrepancies, unexplained losses, potential theft, and irregular stock movements, ensuring findings are accurately documented and escalated.
• Stock Counts and Audits: Conduct and support cycle counts, daily stock counts, and periodic stock audits to ensure stock accuracy and compliance with company procedures.
• Loss Prevention Strategies: Develop, implement, and monitor preventative measures to reduce shrinkage and achieve agreed stock loss targets.
• Reporting and Analysis: Compile regular stock loss reports, analyse inventory data, identify recurring discrepancies, and provide actionable recommendations to management.
• Compliance Monitoring: Ensure stores adhere to stock handling, receiving, transfers, returns, markdowns, and point-of-sale procedures.
• High-Risk Store Management: Work closely with store managers to address stock loss concerns, monitor corrective action plans, and track progress against agreed targets.
• Policy Enforcement: Identify non-compliance with stock control procedures and escalate irregularities in line with company policies.
• Stakeholder Collaboration: Partner with Store Managers, Assistant Store Managers, Stock Controllers, and relevant support departments to strengthen accountability and improve stock accuracy.
• Training and Awareness: Educate store teams on stock control standards, loss prevention practices, and the importance of accurate inventory management.
• Follow-up and Continuous Improvement: Track outstanding audit findings and ensure corrective actions are implemented within agreed timelines.

Requirements

The successful candidate must have the following qualifications, skills and experience:

• Grade 12 (Matric) is essential.
• A relevant qualification in Loss Prevention, Retail Operations, Inventory Management, or a related field will be advantageous.
• Previous experience in stock control, stock loss prevention, inventory management, or retail operations is essential.
• Experience in a multi-store retail environment is essential.
• Experience with RFID
• Strong numerical, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and reporting systems.
• Good understanding of stock management procedures, stocktaking, and inventory reconciliation.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently, meet deadlines, and manage competing priorities.
• Willingness to travel between stores as required.

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NATURE AND SCOPE OF DUTIES

• The Assistant Store Manager supports the store management and staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.

Requirements

QUALIFICATIONS/ EXPERIENCE

• The applicant must have 2+ years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.