Maintenance Manager at MORE Family Collection

Key Focus Areas

Property Maintenance & Operations

• Oversee the full maintenance function (interior, exterior, gardens, landscaping, pools, equipment, appliances).
• Manage and coordinate all maintenance staff and contractors.
• Implement and monitor preventative maintenance schedules.
• Prioritise, assign, and track maintenance tasks, including emergency repairs.
• Manage structural, mechanical, electrical, plumbing, HVAC, gas and water systems.
• Ensure correct servicing and repair of appliances, refrigeration, laundry equipment, and geysers.
• Maintain fire‑safety equipment and compliance.
• Control spares, consumables, inventories, and procurement.
• Ensure cost‑effective maintenance aligned with budgets and improvement plans.
• Conduct regular safety inspections (daily/weekly/monthly).

Guest Service & Communication

• Support guest experience by maintaining property standards.
• Communicate guest‑related maintenance needs promptly.
• Ensure complaints or issues are escalated and resolved efficiently.

Fire, Health, Hygiene & Safety

• Enforce clean, safe work practices and proper equipment handling.
• Ensure staff follow hygiene, HACCP and safety protocols.
• Report and follow up on equipment defects.

Sustainability Leadership

• Act as Sustainability Champion for both properties.
• Drive MORE Sustainability standards across energy, water, waste, food, materials, and conservation.
• Promote sustainable behaviors and ensure team adherence.
• Model responsible, environmentally conscious work practices.

Financial Management

• Manage maintenance budgets, costs, stock control, payroll efficiency and resource allocation.
• Set departmental operational targets.
• Monitor daily and monthly costs and implement cost‑saving initiatives.
• Ensure accurate stock levels, requisitions and adherence to par levels.

People Management & Leadership

• Lead, train, mentor and develop the maintenance team.
• Maintain discipline and uphold company standards.
• Oversee performance management, succession planning and regular feedback processes.
• Ensure departmental manuals, training and procedures are up to date.
• Collaborate with other departments as needed.

Requirements

Knowledge & Experience

• Strong all‑round maintenance expertise (carpentry, mechanical, electrical, plumbing, HVAC, gas, water systems, generators, pumps, appliances).
• Understanding of stock control, planning, budgeting and departmental administration.
• Knowledge of hygiene, HACCP, safety regulations and emergency procedures.
• Experience working in hospitality environments advantageous.
• Must oversee both Cape Cadogan Boutique Hotel and Upper Union Restaurant.