Fresh Jobs at Bilnor Staffing Solutions

• Bilnor Staffing Solution's client in the mining sector is looking for a SAFETY OFFICER to join their team in Thabazimbi, LP.
• South African Citizens and those living in the area will be preferred

Minimum Requirements:

• Matric certificate (Grade 12)
• Must hold valid ComSoc 1 and ComSoc 2 certification.
• Strong, demonstrable background in the mining industry, with hands-on experience in a similar role or environment.
• Must either currently reside in the area or be genuinely willing to relocate for the position.
• Valid driver's license.
   

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• Bilnor Staffing Solutions' client in the mining sector is seeking a qualified and experienced Solution Sales Manager to join their team in Germiston, GP.
• The Solution Sales Manager is the strategic commercial leader responsible for driving revenue growth, customer value realization, and long-term account expansion across the EMEAI region.
• Acting as the primary executive engagement point for assigned customers, this role leads complex, consultative sales engagements, aligns digital transformation initiatives with customer business objectives, and orchestrates cross-functional teams to deliver measurable operational and commercial outcomes.
• The role combines strategic account leadership, value-based solution selling, and ecosystem opportunity development to support recurring revenue growth and long-term customer partnerships. Working closely with Revenue Operations, Technical Services, Customer Success, and Business Services, the Solution Sales Manager ensures customer opportunities progress efficiently from strategy and solution definition through deployment, adoption, renewal, and expansion.
• With deep mining industry insight, strong commercial acumen, and technical understanding of platform and ecosystem solutions, the Solution Sales Manager plays a critical role in positioning the company as a trusted strategic partner in mining technology transformation.
• The Solution Sales Manager reports directly to the Regional Sales Director and serves as the strategic commercial lead responsible for driving revenue growth, customer engagement, and solution adoption across assigned accounts within the EMEAI region.

Qualifications and Experience Education

• Bachelor’s degree in Engineering, Business, or Technology
• Post Graduate degrees (MBA, MSc.) strongly preferred
• SPIN/ Challenger Certification preferred Experience
• 5+ Years’ experience in Solution Sales and Account Management
• Mining and/or Technology Consulting experience preferred
• Open Technology & Cloud Solution experience
• SalesForce or other CRM Solution experience   

Key Responsibilities
Strategic Account Leadership & Customer Engagement

• Serve as the primary commercial owner for assigned strategic accounts, accountable for long-term revenue growth, customer retention, and executive relationship management.
• Establish trusted advisor relationships with Executive, Operational, and Technical stakeholders across customer organizations.
• Develop and maintain multi-year strategic account plans and customer roadmaps aligned to operational priorities, digital transformation initiatives, and measurable business outcomes.
• Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic customer governance engagements to ensure alignment between customer objectives and commercial commitments.
• Drive proactive stakeholder engagement strategies to strengthen customer partnerships, identify expansion opportunities, and support long-term account growth.

Revenue Growth & Opportunity Management

• Own the full commercial lifecycle for assigned opportunities, from strategic qualification and solution positioning through negotiation, closure, renewal, and expansion.
• Build and maintain a healthy, execution-ready sales pipeline aligned to regional revenue objectives and recurring revenue growth targets.
• Drive consultative, value-based sales engagements that position platform, ecosystem, and digital transformation solutions aligned to customer operational and business challenges.
• Identify, qualify, and advance new business opportunities across existing customers, greenfield sites, strategic partnerships, and emerging market segments.
• Lead commercial negotiations, proposals, and contract discussions to ensure commercially sustainable and customer-aligned outcomes.

Solution Selling & Value Realization

• Develop tailored customer business cases, ROI models, and value realization strategies that clearly demonstrate operational, financial, and strategic impact.
• Align customer solution roadmaps with platform capabilities, ecosystem integrations, and long-term operational transformation objectives.
• Collaborate with Technical Services, Product Management, and Engineering teams to ensure proposed solutions are technically feasible, scalable, and aligned to customer requirements. 
• Support successful customer adoption of platform, SaaS, analytics, and ecosystem solutions by aligning commercial objectives with operational delivery plans.
• Continuously identify opportunities to improve customer value realization, operational performance, and recurring revenue expansion.

Forecasting, Pipeline Governance & Commercial Discipline

• Maintain accurate forecasting, opportunity progression, and pipeline hygiene within Salesforce and associated reporting systems.
• Ensure all opportunities are supported by documented customer decision processes, commercial next steps, stakeholder mapping, and value alignment.
• Drive disciplined execution of sales methodologies, account management processes, and opportunity governance standards.
• Partner closely with Revenue Operations to ensure forecast integrity, reporting accuracy, commercial visibility, and operational alignment across the revenue lifecycle.
• Ensure compliance with pricing, discounting, contractual approval, export compliance, and governance policies throughout the sales process. 5. Cross-Functional Collaboration & Execution Alignment
• Act as the commercial orchestrator across Sales, Revenue Operations, Technical Services, Customer Success, Business Services, and Product teams to ensure coordinated customer engagement and successful solution delivery.
• Facilitate alignment between commercial commitments, deployment readiness, customer success objectives, and operational execution plans.
• Partner with Technical Account Managers (TAMs) and Customer Success stakeholders to proactively identify customer risks, adoption gaps, renewal exposure, and expansion opportunities.
• Support seamless transition from pre-sales to post-sales execution through structured handover processes and customer success alignment.
• Contribute to regional and global strategic initiatives, ensuring customer and market feedback informs future commercial and product direction. 6. Market Intelligence & Strategic Growth
• Maintain strong awareness of mining industry trends, customer priorities, competitive positioning, and emerging technologies impacting the market. Page 3 of 8  
• Identify strategic ecosystem partnerships, industry engagement opportunities, and collaborative initiatives that support regional growth objectives.
• Gather Voice of Customer (VoC) insights and provide structured feedback to Product, Marketing, and Leadership teams to influence solution evolution and go-to-market strategies.
• Represent the company at industry forums, customer events, executive engagements, and strategic market initiatives to strengthen brand positioning and market influence. 7. Leadership, Professionalism & Continuous Improvement
• Demonstrate leadership through collaboration, accountability, customer focus, and disciplined commercial execution.
• Contribute to a high-performance culture through knowledge sharing, mentorship, coaching, and continuous improvement initiatives.
• Maintain high standards of professionalism, communication, and responsiveness across all customer and internal engagements.
• Continuously improve sales effectiveness through participation in enablement, training, strategic planning, and capability development initiatives. 8. Safety, Compliance, and Governance
• Embed safety, environmental, and risk management principles into all customer engagements and commercial activities.
• Ensure adherence to customer, regional, and corporate governance standards, including contractual obligations, export controls, data governance, and legal compliance requirements.
• Promote ethical business practices and reinforce compliance with company policies, processes, and commercial approval frameworks.

Role Competencies
Strategic Account Leadership –

• Demonstrates the ability to build and sustain executive-level customer relationships that position the company as a trusted long-term strategic partner. Drives customer engagement, governance, and growth through structured account leadership and proactive relationship management.

Value-Based Solution Selling

• Applies consultative and outcome-driven sales methodologies to align customer business challenges with platform, ecosystem, and digital transformation solutions. Effectively articulates operational, commercial, and strategic value to customer stakeholders.   

Commercial Acumen

• Demonstrates strong understanding of commercial strategy, recurring revenue models, contract structures, pricing governance, and business drivers within the mining and technology sectors. Makes commercially sound decisions that balance customer value with business objectives.

Pipeline & Forecast Discipline

• Maintains disciplined opportunity management practices, ensuring accurate forecasting, pipeline visibility, CRM compliance, and structured progression of sales opportunities through the commercial lifecycle.

Customer Value Realization

• Focuses on long-term customer success by aligning commercial commitments with operational outcomes, customer adoption, and measurable business value. Partners effectively across teams to support customer retention and expansion.

Cross-Functional Collaboration & Orchestration

• Coordinates effectively across Sales, Revenue Operations, Technical Services, Customer Success, Product Management, and Business Services to ensure aligned customer engagement, successful deal execution, and seamless operational delivery.

Strategic Thinking & Market Insight

• Demonstrates strong understanding of mining industry trends, customer operating environments, emerging technologies, and competitive positioning. Identifies strategic growth opportunities and contributes to long-term market expansion.

Communication & Executive Influence

• Communicates clearly and confidently across executive, operational, and technical audiences. Influences decision-making through structured engagement, strong presentation skills, negotiation capability, and professional credibility.

Leadership & Accountability

• Demonstrates ownership, professionalism, and accountability in all customer and internal engagements. Contributes positively to team culture, continuous improvement, and organizational performance through collaboration, coaching, and disciplined execution.

Key Performance Indicators
Pipeline Management & Forecast Accuracy

• Pipeline Coverage Ratio ≥ 2.5x assigned quota
• Forecast Accuracy ≥ 85–90%
• Salesforce Opportunity Hygiene ≥ 95%
• Weekly forecast and pipeline cadence adherence = 100%

Sales Execution & Opportunity Conversion

• Qualified Opportunity Win Rate ≥ 35–45%  
• ≥ 90% of opportunities progress within defined stage timelines  
• Sales Cycle Time improvement ≥ 10% year-on-year  
• ≥ 90% of opportunities include documented value proposition or ROI alignment 

 Account Growth & Revenue Expansion

• 100% of strategic accounts supported by documented account plans  
• Quarterly Account Reviews completed = 100%  
• ≥ 2 upsell/cross-sell opportunities identified annually per strategic account  
• Revenue growth aligned to assigned portfolio targets  
• ≥ 70% of revenue derived from existing account expansion where applicable

New Business & Strategic Growth

• Achievement of assigned new business and market expansion targets  
• ≥ 30% of pipeline generated from new business opportunities  
• Lead-to-Opportunity conversion rate ≥ 25%  
• Contribution to strategic growth initiatives tracked quarterly

Solution & Ecosystem Selling

• ≥ 20% of pipeline includes platform, ecosystem, or integration opportunities  
• ≥ 70% of opportunities aligned to recurring revenue models  
• Customer solution roadmaps documented for ≥ 90% of strategic opportunities  
• Ecosystem opportunity progression tracked quarterly

Customer Engagement & Retention

• Minimum 2 meaningful customer engagements per month  
• Minimum 1 executive-level engagement per quarter per strategic account  
• Customer response time ≤ 24–48 hours  
• Customer renewal rate ≥ 95%  
• Customer churn maintained below regional targets  

Value Realization & Customer Success Alignment

• ≥ 80% of strategic accounts include defined customer value metrics or ROI tracking  
• Renewal risks identified ≥120 days prior to contract renewal where applicable  
• Active participation in customer value reviews, adoption discussions, and escalation management  

Cross-Functional Collaboration & Execution 

• ≥ 90% stakeholder satisfaction on opportunity collaboration and handover quality  
• Participation in all required cross-functional sales and governance cadences = 100%  
• Reduction in internal escalations through proactive alignment and communication

CRM Compliance & Commercial Governance

• Salesforce data accuracy and compliance ≥ 95–98%  
• Forecast submissions completed on time = 100%  
• 100% compliance with pricing, discounting, approval, and governance policies  
• Complete and accurate commercial documentation maintained across all opportunities 10. Personal Effectiveness & Professional Discipline
• Weekly planning and opportunity review cadence adherence = 100%  
• ≥ 95% of opportunities include clearly defined next steps and ownership  
• Customer-facing engagement time aligned to regional expectations  
• 100% participation in required enablement, compliance, and professional development programs Workplace Culture and Values Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed the following core values and behaviours into our everyday work environment:
• Failing Forward Fast: We encourage making decisions quickly, learning from mistakes, and applying those lessons to future initiatives. We see setbacks as opportunities for growth and innovation.
• Coaching Culture: We believe in setting mutual goals and priorities, providing honest and constructive feedback regularly. This approach supports continuous development and strong team collaboration.
• Pioneering Spirit: We seek out opportunities for innovation and are not afraid to push boundaries. We embrace new ideas and strategies to overcome challenges and stay ahead in the industry.
• Proactive Urgency: We take ownership of our responsibilities, actively seeking opportunities and addressing issues proactively. We respect deadlines and time commitments, ensuring we deliver impactful results efficiently. This culture promotes a dynamic, supportive, and innovative work environment where individual contributions drive our collective success. 

Role Summary

• The Solution Sales Manager is a strategic commercial leader responsible for driving revenue growth, customer value realization, and long-term account expansion across the EMEAI region. Acting as the primary executive engagement point for assigned customers, this role leads complex consultative sales engagements, aligns digital transformation initiatives with customer business objectives, and orchestrates cross-functional teams to deliver measurable operational and commercial outcomes. The role combines strategic account leadership, value-based solution selling, and ecosystem opportunity development to support recurring revenue growth and sustainable customer partnerships.
• Working closely with Revenue Operations, Technical Services, Customer Success, Product Management, and Business Services, the Solution Sales Manager ensures customer opportunities progress effectively from strategy and solution definition through deployment, adoption, renewal, and expansion. With strong mining industry insight, commercial acumen, and technical understanding of platform and ecosystem solutions, the Solution Sales Manager plays a critical role in positioning the company as a trusted partner in mining technology transformation while contributing to regional growth, operational excellence, and long-term customer success.
   

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• Bilnor Staffing Solutions' client in the mining sector is seeking a qualified and experienced Product Support Specialist to join their team in Germiston, GP.

SA-PRODUCT SUPPORT SPECIALIST TECHNICAL SERVICES

• In this role you will be responsible for providing 24x7 emergency support through task assigned processes using code changes, updates, testing and troubleshooting methods to ensure product functionality and stability. Assist in deployments of new and existing solutions utilizing peer coaching, documentation, standards and outlined procedures on customers servers and field equipment ensuring proper installation and system functionality.

The primary objectives of this role are:

• First point of contact for support tickets created by our customers.
• Work with regional support teams and Customers to troubleshoot, diagnose and resolve or further escalate support tickets.
• Reducing the quantity of support tickets by providing specialist services for the diagnosis and resolution of support tickets.
• Providing in office and onsite support to ensure the successful configuration and validation of product installations/deployments. This includes new deployments on mobile mining equipment, servers and office computers, validation of existing deployments, addition of new modules, and system updates.  

Domestic Travel Required: 40 % International
Travel Required: 10 % Job Requirements Title Description  

Required Experience and Job Specific Knowledge    

• At least 3- 5 years’ experience
• Proficiency in computer coding, troubleshooting and testing  
• Customer service experience Ability to clearly communicate technical information verbally and in writing to both technical and non-technical audiences.
• Exposure to SQL or similar database
• Proficiency in at least one high-level programming language (C, .NET, Java, etc.)
• Fluency in reading, writing and speaking English and one other major language is a plus.  
• Proven track record as a Product Support Specialist (or similar)
• Competency managing the after-hours support phone
• Excellent time management with ability to balance multiple priorities in an organized manner.
• Experience with cloud providers (Azure is preferred)  
• Required Education, Certifications and Credentials   B Sc degree in Computer Science, Engineering or equivalent

Responsibilities:

• Determine most efficient way to create functionality
• Meet customer requirements
• Document the functionality properly Install functionality on-site with a minimum of client disruption
• Properly use ticketing system to track ticket status Repair functionality 5 Extremely Important
• Successfully connect to client site to verify and reproduce the problem
• Diagnose root cause of problems
• Complete repairs within SLA timeframes
• Get system to function properly as quickly as possible Customer Support 5 Extremely Important
• Provide technical customer support through task assigned processes using code changes, updates, testing and QA methods to ensure product functionality
• Write FORMS reports based on customer requirements
• Write shell scripts
• Open support ticket whenever the issue requires action, code changes or consumes more than 30 minutes of support time
• Complete all required fields in tickets properly Successfully support clients for the local region and for other regions through the Follow-The-Sun initiative Perform Quality Control 5 Extremely Important
• Test quality of produced code to make sure it is error free
• Ensure code meets all specified requirements
• Ensure all required documentation has been generated and meets quality standards
• Provide actionable feedback to code author when quality does not meet standards Mentor and Train Team Members 3 Important
• Coaches newer Application Engineers on support procedures, product functionality, customer requirements.
• Is accessible to Engineers as needed during support calls                                      

Position Description:
 General Written Communication

• Communicates effectively, thoroughly, and accurately in writing  
• Writes concise, organized, and easy-to-read reports, letters, memos and emails  
• Prepares accurate and effective formal documents 3 Effective  3 Important General Work Organization
• Organizes activities to ensure their proper completion in a timely manner  
• Effectively schedules time by assigning priorities to daily/weekly/monthly work activities
• Avoids crises through systematic planning and follow through Important FORMS Programming
• Completes Modules/Database Extensions
• Advanced FORMS programming  
• Writes effective FORMS code in adherence to standards
• Properly utilizes generic FORMS code  
• Handles client data responsibly and safely  
• Backs up data when doing irreversible changes
• Writes FORMS reports that are easily maintained
• Modifies real-time FORMS code in a standardized and maintainable fashion
• Modifies DBMSD database structures in a standardized and maintainable way 

DISPATCH 6.X.X Administration

• Installs Microsoft Servers & Embedded WinCE  
• Restarts Windows services  
• Diagnoses Application database problems Diagnoses Application service problems  
• Upgrades Dispatch to new build  
• Diagnoses IIS service problems  
• Uses SCCM to manage fleet configuration
• Diagnoses UNIX/Linux OS problems                          

Unix/Linux Shell Scripting

• Navigates file structure effectively  
• Selects the correct tools to collect the required information
• Writes effective bash shell script  
• Adheres to existing scripting framework 

MEOS Programming

• Properly configures individual MEOS modules  
• Avoids interfering with live mobile units unnecessarily  
• Effectively queries mobile units  
• Writes and customizes MEOS in a standardized and maintainable fashion

Troubleshooting

• Determines when investigative calls to customer are required to solve issues  
• Asks customers appropriate questions to properly scope the problem  
• Gains an understanding of customers’ needs and how they use the product  
• Invests necessary time to identify root cause
• Requests assistance from more knowledgeable team members when unable to identify root cause or solution 3 Effective 4 Very Important SQL Server Administration
• Configures SQL Server
• Creates SQL databases  
• Indexes SQL tables  
• Diagnoses SQL Server performance problems 3 Effective 2 Somewha t Important MineCare Administration
• Restarts all services effectively
• Properly configures mobile equipment to send data to MineCare
• Troubleshoots and resolves snapshot issues  
• Troubleshoots and resolves trend issues  
• Troubleshoots and resolves real-time issues  
• Troubleshoots and resolves client application issues  
• Troubleshoots and resolves reporting issues  
• Troubleshoots and resolves application server issues
• Installs application and prerequisites effectively

ProVision 3.X Administration

• Diagnoses and troubleshoot Provision 3 problems  
• Restarts DbmsdAdapter and Intellimine services  
• Runs TSQL queries and stored procedures to clean up tables and diagnose problems
• Efficiently converts customer polygons to XML and import into server
• Audits customer text files before importing or while troubleshooting import failures
• Runs exports on diglines for shovels and volumes for dozers VMWare Administration
• Creates virtual machines and install operating systems on them  
• Installs VMWare onto physical servers  
• Clusters physical servers together  
• Troubleshoots and resolves VMWare framework issues Wired / Wireless Networking
• Performs basic troubleshooting with network transport problems  
• Analyses and recommends changes to firewall configurations 
• Effectively communicates subnet size requirements with customers

General Learning Agility

• Driven to increase knowledge and competency
• Takes ownership of own professional development  
• Proactively seeks out learning opportunities and developmental experiences  
• Plans for personal development  
• Takes initiative to find information needed to gain understanding  
• Develops awareness of where internal and external learning resources are, such as manuals, forums, websites, courses, books, subject matter experts, etc.  
• Distinguishes between the most effective and accurate learning resources vs. the most accessible learning resources  
• Takes initiative to contribute to learning resources when gaps are discovered in order to help other learners
• Takes effective notes and creates personal job aids to support learning and performance
• Develops relationships with internal and external mentors and coaches to support professional developmen

Technical Services Client Service

• Manages difficult or emotional client situations effectively  
• Responds promptly to client needs 
• Maintains courteous and professional phone demeanour  
• Anticipates what internal and external stakeholders must know about support issues/requests, and provides the information to relevant stakeholders  
• When unable to solve support issues, takes the initiative to find help without losing ownership of the issue  
• Does not take irreversible action without proper investigation 
• Avoids “quick fixes” and creates sustainable solutions
• Verifies problems are resolved before closing service requests 
• Solicits client feedback to improve service  
• Meets commitments  
• Makes special efforts to ensure that customers are satisfied

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Position Overview

• The Technical Account Manager (TAM) is the primary customer-facing role responsible for ensuring value realization, technical adoption, and lifecycle support of the company's Mining Technology solutions.
• Acting as the single point of accountability, the TAM combines customer success management, performance assurance, and technical-commercial alignment to drive solution adoption, maximize ROI, and strengthen long-term customer partnerships.
• The TAM ensures seamless collaboration with internal functions, including Sales, Technical Services, and Customer Success, to deliver on customer roadmaps, performance objectives, and value commitments.
• The role will oversee technical initiatives that support customer tactical plans, identify growth opportunities through upselling services, and grow Ecosystem adoption.

Travel Requirements

Up to 50% travel
Travel throughout Africa and internationally

Job Requirements

Qualifications & Experience

• Degree in Mining Engineering, Industrial Engineering or Computer Science
• Additional certifications in **Mining Technology, Project/Account Management, or SaaS/Cloud Solutions*would be advantageous.

Knowledge & Experience

• 5–8 years of mining experience following a Graduate Training Programme, with experience in:
• Mining Technology
• Fleet Management
• Mining Operations
• Alternatively, 10+ years of experience in mining and/or mining technology.
• Strong technical knowledge of IntelliMine® solutions, fleet management and mine operations.

Proven track record in:

• Customer engagement
• Technical adoption
• Value delivery
• Experience with SaaS/cloud-based solutions and subscription models would be advantageous.
• Deep understanding of the **EMEA, South Africa, Central Asia and India markets**, together with a strong customer-centric approach.
• Demonstrated success in driving customer engagement through roadmaps, optimizing value and achieving measurable improvements.

Customer Care & Software Support

• Strong understanding of customer care, software configuration and software support.
• Strong product knowledge of related applications and their benefits within mining environments.

Leadership

• Ability to influence stakeholders at all levels within an organization.
• Experience managing or driving improvement projects through diverse teams.

Strategic & Tactical Planning

• Demonstrated strategic and tactical planning and execution capabilities.
• Mining professional who is service-oriented and capable of solving complex operational challenges and driving technology usage.
• Ability to develop sustainable customer roadmaps aligned with customer strategic goals.
• Ability to identify and develop new revenue streams through upselling and cross-selling Digital Solutions and Apps.

Technical Support & Service Responsibilities

• Ensure alignment with corporate standard templates and support the knowledge base for services.
• Lead and execute **Performance Assurance Reviews (PAR)*and Continuous Performance Assurance activities.
• Develop business cases and justification to support Marketing and Sales.
• Generate, implement and present KPIs relating to:
• Data Integrity
• EFOF
• FOF
• LHE
• System reliability
• Other relevant KPIs according to the scope of the Performance Assurance visit.
• Develop activity plans to ensure Technical teams address issues that will improve customer satisfaction.
• Provide system assessment, engineering analysis, performance analysis and benchmarking services as required.
• Assist with the development of customer success stories for Marketing and Sales.
• Lead monthly SteerCo meeting and customer PAR kick-off and close-out meetings.
• Assess mine operational performance using data analysis, including:
• Fleet utilization
• Feeding to primary crusher
• Mine plan compliance
• Fleet productivity
• Cycle effectiveness
• Loading processes
• Other relevant operational measures.
• Address mine operational and mine planning issues where MTS Products and Customer Value expertise can support improvement.
• Create standard templates and support the knowledge base for services.
• Assist Sales with the sale of value-added services and create a viable and predictable pipeline for product introduction.
• Ensure quality site visit reports are produced within one week of PAR completion and follow up on resulting actions.
• Manage communication and reporting to clients regarding:
• Open issues
• System usage compliance
• KPIs
• Continuously monitor product usage and customer performance.
• Review SOPs and procedures supporting mine operations, mine planning, ore control and geology departments to ensure alignment with mine-plan compliance goals.
• Plan and conduct the rollout of Continuous Performance Assurance across all customers.
• Create opportunities for platform migration based on customer maturity and readiness.

Skills & Competencies

• High quality of work.
• Strong problem-solving abilities.
• Solution-oriented approach.
• Strong customer-first mindset.
• Excellent communication and relationship-building skills.
• Strong cross-functional collaboration and influencing skills.
• Flexible and receptive to change.
• Ability to adapt quickly to changing business requirements.
• Excellent interpersonal skills.
• Cultural awareness and sensitivity.

Key Job Responsibilities

Customer Engagement & Value Delivery 

• Own the customer relationship for assigned accounts and act as the primary point of coordination for adoption, value realization and ongoing account health.
• Develop and maintain account roadmaps aligned to customer priorities, operational objectives and contracted outcomes.
• Lead regular business reviews, communicate progress against KPIs and ensure agreed actions are tracked through to closure.
• Capture customer feedback, risks and opportunities and translate them into prioritized actions across internal teams.

Solution Performance & Assurance 

• Monitor solution usage, workflow compliance, operator adoption and infrastructure readiness to ensure sustained customer outcomes.
• Perform performance and maturity assessments, identify adoption or value gaps and build improvement plans with customer stakeholders.
• Lead Performance Assurance activities, including site observations, coaching, KPI analysis and action planning.
• Produce clear performance, compliance and value reports that support customer decisions, roadmap adjustments and ROI discussions.

Technical Coordination & Support 

• Coordinate with Technical Services, Product and Support teams to resolve customer issues, manage upgrades and enable successful deployments.
• Own escalation management for assigned accounts, ensuring issues are prioritized, tracked, communicated and closed within agreed expectations.
• Provide on-site technical and operational coordination during customer engagements, ensuring alignment with Performance Assurance and service delivery standards.

Sales & Commercial Support 

• Partner with Sales to identify qualified upsell, cross-sell and expansion opportunities based on customer maturity, usage patterns and business needs.
• Contribute customer insight, technical context and value evidence to support:
• Solution scoping
• Renewal planning
• Commercial proposals
• Support recurring revenue protection by monitoring renewal risk, validating delivery against contracted outcomes and strengthening adoption-led retention.
• Ensure growth opportunities are handed over clearly, with the operational and stakeholder context required for conversion.

Internal Collaboration & Compliance

• Lead internal account coordination across Sales, Customer Success, Technical Services, Product and RevOps.
• Maintain accurate account plans, customer actions and opportunity visibility within required internal systems and governance processes.
• Ensure disciplined follow-through on internal and customer commitments, including reporting, meeting actions and escalation updates.
• Share customer intelligence, lessons learned and emerging risks to support account strategy and continuous improvement.

Safety Leadership 

• Lead by example in maintaining safe work practices across customer sites, travel and office environments.
• Treat safety as a non-negotiable component of service delivery.
• Identify, communicate and help mitigate physical, operational and site-related risks before and during customer engagements.
• Ensure adherence to site safety requirements, travel protocols and company expectations.
• Escalate safety concerns promptly where standards are at risk.
• Promote personal accountability, hazard awareness and professional conduct.

Core Competencies

• Demonstrates strong working knowledge of company MTS solutions and their application across mining workflows, including fleet management, machine guidance and asset health.
• Translates product capabilities into practical customer use cases, adoption plans and performance improvement opportunities.
• Identifies product configuration, usage and compliance gaps and works with customers and internal technical teams to drive corrective action.
• Acts as a credible technical advisor supporting value realization, issue escalation and Performance Assurance throughout the customer lifecycle.

Customer-Centricity

• Builds trusted customer relationships by understanding operational priorities, success criteria and expected business outcomes.
• Maintains proactive engagement through regular reviews, clear communication and customer roadmaps.
• Acts with urgency and ownership to resolve customer issues and remove barriers to adoption.
• Represents the customer perspective credibly and ethically while balancing customer advocacy with business discipline, compliance and long-term partnership growth.

SaaS Growth & Recurring Revenue Protection

• Protects recurring revenue by ensuring sustained customer adoption, visible value realization and fulfillment of contracted outcomes.
• Identifies renewal risks by monitoring usage trends, customer sentiment, unresolved issues and gaps between expected and realized value.
• Builds value-based renewal readiness through clear success measures, business reviews and action tracking.
• Partners with Sales and customers to identify qualified upsell, cross-sell and platform expansion opportunities.

Performance Assurance & Value Realization

• Uses operational, system and workflow data to assess solution performance and identify barriers to value realization.
• Leads structured Performance Assurance Reviews that translate findings into prioritized actions, measurable KPIs and practical improvement plans.
• Connects product usage, compliance and operational outcomes to clear value evidence.
• Maintains strong discipline in reporting, action follow-through and value tracking.

Cross-Functional Collaboration & Execution Alignment

• Aligns Sales, Technical Services, Product, Customer Success and other internal teams around customer priorities and required actions.
• Drives execution through clear communication, ownership and follow-through.
• Escalates issues constructively and manages cross-functional dependencies.
• Builds credibility through disciplined account leadership while balancing customer advocacy, governance, delivery standards and commercial priorities.
   

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• Bilnor Staffing Solutions' client in the mining sector is looking for a qualified and experienced Site Manager to join their team in Machadodorp, Mpumalanga.
• Oversee the management of the drilling and blasting operations on his/her site in conjunction with our contractual obligation and ensure that all applicable safety and company policies and procedures are strictly adhered to at all times, to render the highest quality services to our clients.

Main Duties/Responsibilities/Key Performance Areas

• Responsible for the controlling of all Site related costs (Especially all Drilling and Blasting costs.)
• Ensure that all client requirements are met in conjunction with the contractual obligation.
• Establish a cooperative, collaborative relationship with the Client to ensure that mutual objectives are achieved.
• Proactively monitor/manage all contractual variances.
• Develop system/business improvement principles to ensure efficient and effective project sustainability.
• Build and maintain a healthy employee/employer relationship with his/her team in accordance to the company values.
• Direct and actively participate in planning, attraction, retention, and development of the required skills.
• Promote teamwork with all internal and external stakeholders.
• Mentor, coach and develop his/her team.
• Champion own development.
• Ensure compliance in accordance with the Mine Health & Safety Act, Explosives Act and etc.
• Required to meet the Client production targets within the confines of the law and applicable regulations.
• Ensure that the highest level of performance and discipline is maintained by all employees on site.

Job Related Knowledge and Skills

• Understanding of management and use of explosives
• Good understanding drilling
• Leadership.
• Managing conflict
• Performance driven
• Responsibility & initiating action
• Managing Relationships
• Objective setting

Formal Qualifications and Job-Related Experience

• Grade 12 (with Mathematics) and/or Equivalent Qualification
• Business/Project Management related Degree or Diploma
• A minimum of 8 to 10 years proven experience within the Drilling and Blasting opencast mining industry in a Management Role
• Certificates of competency for Opencast Blasting or Surface Rock breaking Certificate. (Blasting Ticket)
• Advanced quantitative and numeric skills
• Proficient in English: Read, Write, Speak
• Must be able to work shifts and/or emergency callouts
• Valid Drivers’ License
• Good interpersonal skills and work ethic
• Problem solving and decision-making skills are crucial
• The ideal candidate must be mature and act responsible, should have good communication skills, be able to work independently and in a team, a strong desire to learn new skills, experience in the total Mining, Drilling and Blasting spectrum, be able to multi task and be deadline driven.
• Preference will be given to candidates residing within the local surrounding areas. Applicant must be medically fit and be willing to undergo medical examination at employer’s chosen medical institution.

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• Bilnor Staffing Solution's client in the mining sector is seeking a Instrumentation Technician to join their team in Vanderbijlpark, Gauteng
• South African Citizens and those living in the area will be preferred**
• Reporting to the Maintenance Supervisor (GEF), this position is required to provide effective testing, calibrating, installing, repair and inspection of monitoring control and instrumentation devices as well as give support on the PLC and SCADA fault finding.

CRITICAL PERFORMANCE OBJECTIVES  

• Fault finding on PLC controls, SCADA software and instrumentation equipment as well as software communication issues
• Involvement with small scale software changes and programming of PLC and SCADA systems
• Calibrate temperature, pressure, flow or other characteristics of instruments.
• Assemble, disassemble and test parts of instruments, maintain, repair and troubleshoot instrumentation.
• Assist with small mechanical work, including valve actuators, switch boxes, and removing/installing
• Audit and maintain spare parts inventory and manage documentation around instruments.
• Provide technical and expert advice on general maintenance of all equipment and machines.
• Assist in contingency planning and organising of planned outages.
• Respond to outages and problems promptly and document root causes.
• Minimise engineering related breakdowns and call outs in areas of responsibility.
• Ensure all tools and equipment are always maintained in good working condition.
• Ensure safety and housekeeping meet the standards as set out in terms of the OHS Act and client requirements.
• Execute small programming improvements and projects on the PLC and SCADA

QUALIFICATIONS/EXPERIENCE

• Trade Certificate – controls and instrumentation
• 5 years post trade test related work experiences, preferably within water treatment operations
• N3 / NCV 4- C&I
• Valid code 08 drivers licence
• Extensive Experience on Siemens PLCs & Adroit SCADA software fault finding and programming
• Experience in Profibus fault finding

KNOWLEDGE, SKILLS AND ABILITIES

• Instrumentation and controls aptitude and awareness:
• Knowledge of appropriate instrumentation principles and practices o Skills in programmable logic controllers (PLC) / Automation, SCADA, Plant Maintenance and Distributed Control Systems (DCS)
• Operating principles of plant equipment o Adequate knowledge of system structures and how to troubleshoot systems by utilizing the knowledge of how the system was designed to perform
• Operational and safety procedures pertaining to maintenance activities, including safe use of tools and hand tools.
• Maintain pertinent records.
• Read, interpret and understand data.
• Communicate clearly and concisely, both verbally and in written form.
• Establish and maintain effective working relationships with those contracted in the course of work.
• Basic understanding of OHS Act and the application there of.

BEHAVIOURAL COMPETENCIES

• Solution and improvement focused (initiative and motivation).
• Effective time management skills with a sense of urgency.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to multi- task. Working under pressure.
• Proactively work within a team with the ability to work unsupervised. REQUIREMENTS
• Medically fit in line with company and client requirements to perform duties.
• A clear criminal record is required
• Treatment plant environment, exposure to noise, vibration, dust, grease, smoke, fumes, gases, solvents, toxic materials, hazardous chemicals within the allowable exposure limits as defined by Department of Labour.
• Exposure to all types of weather and temperature conditions.
• Working in confined spaces.
• Working at heights.
• Work and/or walk on various types of surfaces including uneven surfaces.
• Physical ability to perform moderate to heavy lifting, standing and walking for prolonged periods of time, climbing, balancing, stooping, kneeling, crouching and operating motorized equipment.
• Good hand-eye-co-ordination.
• See in the normal visual range with or without correction to read computer screens and printed documents and to operate equipment.
• Hear the normal audio range with or without correction. o Attention to detail
• This position is regional, and the employee will be utilised at company plants within the region to conduct C&I work. As such, the employee:
• Must own a vehicle (own transport) and poses a valid driver’s license
• Be willing to travel
• Have own accommodation within close proximity (Witbank)
• Perform standby duties after hours and over weekends.

go to method of application »

• Bilnor Staffing Solution's client in the mining sector is seeking a Production Engineer to join their team in Witbank, Mpumalanga  
• South African Citizens and those living in the area will be preferred
• Reporting to the Production Manager, this position is required to provide effective support to the operations team, giving the operations team the necessary technical support to ensure optimum plant productivity.

KEY PERFORMANCE AREAS:

• Continuous improvement and optimisation of processes
• Maintain effective administration and control procedures to meet performance objectives. 
• Detailed monitoring, record keeping and reporting on all aspects of the processes, and ongoing projects/improvement initiatives.
• Attend and manage client feedback meetings and reporting, and ensure client satisfaction by delivering a professional and high-quality service
• Compile Monthly Plant Reports and attend client meetings 
• Monitor plant health and proactively intervene to ensure plant availability is optimised 
• Effective reporting to the production manager
• Take plant operational responsibility for plant operational performance and wellbeing, whilst ensuring safe and efficient operations of the plant(s) 
• Providing Process, Operational and Maintenance expertise 
• Communicate plant health and performance and take required action, as and when required, to ensure plant functioning at optimum performance 
• Identify and drive optimisation and cost-saving initiatives and efforts 
• Track chemical consumption and manage chemical stock levels 
• Monitor cost of treatment and optimise where possible 
• Identify and implement Continuous Improvement Initiatives 
• Lead on-site implementation of process changes 
• Deliver on process-related inputs required on projects in accordance with sound established engineering principles and standards to satisfy business requirements, including commissioning of new installations 
• Management of risks relating to protection of plant equipment 
• Compiling Standard Operating Procedures where required 
• Perform training and development of Process Controllers and Supervisors 
• General client management and attendance of meetings 
• Client communication, interaction and management
• Compliance with contractual quality and quantity KPI’s 
• Perform standby duties as required 

Requirements:

• Chemical Engineering degree (B.Eng Chemical) is preferred 
• Minimum of 3-5 years of working experience in water treatment processes with proven track record of improvement initiatives
• Experienced in Mine Impacted Water treatment processes 
• Experienced with operating and monitoring membrane filtration processes 
• The successful candidate must be a fast learner and able to work with little supervision 
• Own transport & valid driver’s license, medically fit and no criminal record
• Good interpersonal skills and ability to work as an integral part of a team
• Be solution and improvement-focused (initiative and motivation)
• Have effective time management skills with a sense of urgency
• Establish and maintain effective working relationships with those contacted in the course of work
• Have the ability to multitask and work under pressure
• Proactively work within a team, be a decisive leader and have the ability to work unsupervised
• Computer literacy  

go to method of application »

• Bilnor Staffing Solution's client in the mining sector is seeking a Millwright to join their team in Machadodorp, Mpumalanga  
• South African Citizens and those living in the area will be preferred

RESPONSIBILITIES
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with an Asset Register.

• Attend breakdowns and prioritize jobs promptly.
• Plan & perform routine services, repairs and preventative maintenance of the electro-mechanical equipment in a professional and cost-effective manner, timeously.
• Apply sound human resource principles, administration and control procedures in order to meet performance objectives.
• Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.
• Ensure that specified, approved and contractual required stock levels are kept.
• High standard of monitoring and reporting on electro-mechanical plant condition.
• Assist with specifications, sourcing, quality control of equipment required / refurbished / repaired as well as pricing, tendering and implementation on new electrical, mechanical and civil installations.

QUALIFICATIONS/EXPERIENCE

• Qualified Millwright or Electrician having undergone apprenticeship or equivalent training.
• Require a section 13 or section 26D certificate
• Wireman’s license (3 phase) preferred or studying towards.
• Five years relevant experience in maintenance of large electrical and mechanical installations. 
• Must have a strong electrical background and be able to trouble shoot accurately and quickly.
• Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation will be an advantage.

KNOWLEDGE, SKILLS AND ABILITIES

• Instrumentation and controls aptitude and awareness will be beneficial
• Knowledge of appropriate instrumentation principles and practices
• Operating principles of plant equipment
• Adequate knowledge of system structures and how to troubleshoot systems by utilizing the knowledge of how the system was designed to perform
• Operational and safety procedures pertaining to maintenance activities, including safe use of tools and hand tools
• Maintain pertinent records
• Read, interpret and understand data
• Communicate clearly and concisely, both verbally and in written form
• Establish and maintain effective working relationships with those contracted in the course of work
• Basic understanding of OHS Act and the application thereof
• Knowledge in VSD applications
• Knowledge of medium voltage switchgear operating and maintenance principles 
• 22KV overhead power line inspections and maintenance.
• BEHAVIOURAL COMPETENCIES
• Solution and improvement focused (initiative and motivation)
• Effective time management skills with a sense of urgency
• Ability to establish and maintain effective working relationships with those contacted in the course of work
• Ability to multi- task.
• Working under pressure
• Proactively work within a team with the ability to work unsupervised

REQUIREMENTS

• Medically fit in line with company client requirements
• Water treatment plant environment, exposure to noise, vibration, dust, grease, smoke, fumes, gases, solvents, toxic materials, hazardous chemicals within the allowable exposure limits as defined by Department of Labour
• Exposure to all types of weather and temperature conditions
• Working in confined spaces
• Working at heights
• Work and/or walk on various types of surfaces including uneven surfaces
• Enough physical ability to perform moderate to heavy lifting, standing and walking for prolonged periods of time, climbing, balancing, stooping, kneeling, crouching and operating motorized equipment
• Good hand-eye-co-ordination
• See in the normal visual range with or without correction to read computer screens and printed documents and to operate equipment
• Hear the normal audio range with or without correction
• The responsibility could include support on other company sites in the region
• Must own a vehicle, or have own method of transport
• Be willing to travel
• Have own accommodation within the region
• Standby duties after hours and over weekends

go to method of application »

• Bilnor Staffing Solution's client in the water treatment sector is seeking a Junior Production Engineer to join their team in Worcester, Western Cape
• The role carries technical and process authority on site, leads the Process Controllers on all process matters, and acts as second in command to the Plant Manager.  
• South African Citizens and those living in the area will be preferred

RESPONSIBILITIES

• Act as the technical process authority on site, providing process and operational expertise to the plant team.
• Lead, guide and develop the Process Controllers on all process matters, including work allocation on process tasks, technical coaching, training and verification of process decisions taken on shift
• Take operational responsibility for plant performance and wellbeing when the Plant Manager is off site or unavailable, whilst ensuring safe and efficient operations of the plant(s).
• Act as custodian of all engineering and process documentation for the site, including process flow diagrams, P&IDs, equipment lists, datasheets, design documents, control philosophies and technical registers, and ensure all are current, controlled and correctly filed.
• Compile, verify and maintain all process calculations for the works, including hydraulic and organic loading, retention times, dosing rates, flux and recovery calculations, and biogas yield calculations.
• Develop, maintain and interpret mass balances to identify losses, inefficiencies and optimisation opportunities.
• Own, drive and report on all optimisation and continuous improvement initiatives for the site, from identification and motivation through to implementation and verification of the benefit realised.
• Monitor and evaluate plant health and performance and take appropriate action to keep the plant operating at optimum performance.
• Monitor, control and optimise the anaerobic digestion process (organic loading rate, temperature, pH, VFA / alkalinity, biogas yield) and act on all deviations.
• Drive plant performance against the contractual KPI's, including water recovery, biogas production, plant availability and utilisation.
• Interpret daily on-site laboratory results and effluent quality trends, and adjust process set points and dosing regimes accordingly.
• Compile and distribute daily plant operational performance reports to internal and external stakeholders.
• Track chemical consumption, manage chemical stock levels and monitor the cost of treatment, optimising where possible.
• Collaborate effectively with the Maintenance Manager and Plant Manager for planned downtime, ensuring the process is placed in the required state for maintenance to be carried out safely and returned to service efficiently.
• Provide process input into the expansion and improvement of process units.
• Lead the onsite implementation of process changes.
• Support the standardisation of plant data and automation on site, and the roll-out of the digital support and remote monitoring package.
• Compile Standard Operating Procedures where required.
• Adhere to Incident Notification protocols and management of Incidents / NCR's, and follow through on corrective / preventative actions.
• Ensure PTO's, SWP's and Task Risk Assessments are in place, communicated and conducted as per schedule / procedural requirements.
• Comply at all times with all company and client SHE requirements.
• Client communication, interaction and management, including attendance of meetings.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Qualifications: B.Eng or BTech in Chemical Engineering
• 1 - 3 years working experience in an engineering or production related field would be preferred
• Computer skills: Word, Excel, data base, power point and e-mail literacy
• Preferably experienced in Anaerobic Digestion & Biological treatment, RO, MBR, Precipitation, Clarification; relevant experience will be an advantage
• Sound ability to perform and interpret process calculations and mass balances, and to translate plant data into corrective and optimisation action
• Ability to compile, control and maintain technical and engineering documentation to a high standard of accuracy
• Willingness and ability to lead, guide and develop a shift-based team of Process Controllers
• Practical understanding of biogas systems and the associated process and safety risks will be an advantage
• Be a fast learner and able to work with little supervision
• In possession of valid code B drivers' licence and have own reliable transport
• Solution and improvement focused 
• Effective time management skills with a sense of urgency
• Ability to build and maintain positive working relationships with stakeholders
• Ability to multi-task
• Ability to work under pressure
• Willingness to support a continuous 24/7 operation, including standby / call-out when required
• Residing in or willing to relocate to the Worcester area
   

go to method of application »

• Bilnor Staffing Solutions' client in the mining sector is urgently looking for a qualified and experienced Opencast Mining Contracts Manager to join their team in Steelpoort, Limpopo.  South African citizens and those living in the area will have preference.
• The successful candidate should have strong experience in managing mining contracts and operations.

Key requirements and responsibilities would include:

• Managing and overseeing opencast mining contracts and operations.
• Ensuring contractual obligations, production targets and operational requirements are met.
• Managing client and customer relationships and maintaining a high level of customer satisfaction.
• Dealing professionally and effectively with numerous clients and challenging situations.
• Managing and coordinating operational teams, including supervisors and relevant site personnel.
• Monitoring costs, budgets, productivity and profitability of contracts.
• Ensuring compliance with all relevant mining, health, safety and environmental legislation.
• Identifying operational risks and implementing appropriate solutions.
• Preparing and presenting operational and contractual reports to management and clients.
• Negotiating and resolving contractual, operational and client-related issues.
• Building and maintaining strong relationships with clients, employees and other stakeholders.
• Strong leadership, communication, negotiation and problem-solving skills are essential for this position, together with the ability to perform effectively under pressure.

Reporting line:

• The successful candidate will report to the Operations Manager / Exco Member responsible for Operations.

Required qualifications and experience:

• Relevant qualification in Mining Engineering, Mining Management, or a related field.
• Relevant opencast mining experience, preferably within the contract-mining environment. (8-10 years)
• Proven experience as a Contracts Manager or in a senior operational management role.
• Experience in managing multiple mining sites and operational teams.
• Strong experience in managing client relationships, including dealing professionally and effectively with challenging or difficult customers.
• Experience in managing production targets, operational budgets, costs, and contract profitability.
• Sound knowledge of mining legislation, health and safety requirements, and environmental compliance.
• Strong leadership, communication, negotiation, and problem-solving skills.