People Learning Partner at Mukuru

• As a People Learning Partner, you will be instrumental in designing, delivering, and evaluating training initiatives that align with our business objectives. You will work closely with managers and key stakeholders to assess skills gaps, develop impactful learning interventions, and drive a culture of continuous learning across the organization.

Key Responsibilities
Learning & Development Strategy

• Assess training needs based on identified gaps and create targeted learning programs.
• Design, deliver, and evaluate learning & development (L&D) programs that support business objectives and career progression.
• Ensure training aligns with succession planning and talent development initiatives.
• Set and prioritize training goals to support the organization’s strategic objectives.
• Research, recommend, and implement new learning methodologies and activities.

Training Design, Facilitation & Evaluation

• Develop high-quality learning materials and content for in-person, virtual, and e-learning programs.
• Lead engaging and interactive training sessions tailored to various roles and skill levels.
• Regularly review and update existing training programs, including induction and e-learning modules.
• Implement training schedules, ensuring timely delivery and continuous learning opportunities.
• Evaluate training effectiveness, measure ROI, and identify areas for improvement.

Talent Development & Stakeholder Engagement

• Collaborate with managers to define training requirements and align learning interventions with business needs.
• Develop and implement structured onboarding and reboarding programs for new and existing employees.
• Provide focused training for employees needing additional support (average and below-average performers).
• Work with leadership teams to drive employee growth, technical competencies, and leadership development.

Systems, Reporting & Compliance

• Utilize HRIS and learning management systems (LMS) to track and analyze training progress.
• Generate training reports and provide insights on key learning metrics such as training costs, hours spent on training, and number of employees trained.
• Partner with the Skills Development Facilitator (SDF) to ensure compliance with statutory training requirements and leverage discretionary funding opportunities.
• Ensure all training records are accurately maintained and aligned with compliance and auditing requirements.

Continuous Improvement & Innovation

• Introduce and implement new training processes and systems to enhance the learning experience.
• Keep up to date with industry best practices and emerging learning technologies.
• Identify and drive value-added initiatives that align with the People Strategy.
• Assist the team with general inquiries, process improvements, and ensuring smooth operational continuity.

What We’re Looking For

• A dynamic learning professional with a passion for helping people grow.
• Strong facilitation, instructional design, and training development skills.
• Excellent verbal and written communication abilities.
• Analytical mindset with the ability to assess learning effectiveness and training ROI.
• Adaptability to work in a fast-paced, ever-changing environment.

Qualifications & Experience

Education:

• Grade 12 (Essential) with an L&D or Training equivalent qualification (OD-ETDP) (Essential).
• Higher Certificate or Post-Secondary Certificate (Essential).

Certifications:

• Project Management (Desirable).
• Registered Assessor (Essential).
• Train-the-Trainer Accreditation (Essential).

Experience:

• Experience in fintech or financial services (Desirable).
• Familiarity with HRIS and LMS platforms (Desirable).
• Experience in learning needs analysis, instructional design, and training facilitation (Essential).