People Operations Specialist (Contract) at Black Swan Data

We Are Black Swan Data 

In a world turbo-charged by social media, the old world of traditional consumer research no longer enough. Where there’s slow and pre-emptive questionnaires and surveys, now there’s continuous big data, algorithms and machine learning. For some, it’s unknown territory. For Black Swan Data, it’s unprecedented possibilities. 

Black Swan Data is revolutionising consumer research through Social Prediction™. Using the most sophisticated data science and AI techniques, we unlock the full potential of social data to understand and predict consumer behaviour more accurately and further ahead than anyone else. It’s how we turn game-changing insights into a competitive advantage for global giants like PepsiCo, McDonald’s, Unilever, Mondelez and Danone. 

We’re fast movers. Since 2011, we’ve spread our wings across the UK, Hungary, USA and South Africa. Today our team of 260 Swans (and counting) includes data scientists, developers, insights consultants, analysts, designers, engineers and marketeers. 

But first, we’re entrepreneurs and champions of change who thrive on moving fast and breaking new ground. And our work is getting us noticed. In 2015 we were awarded the Sunday Times #1 Fastest Growing Start-Up. In 2016 we were named the UK’s Fastest Growing Exporter. And in both 2017 and 2018 we ranked high in the Financial Times 1000 Europe’s Fastest Growing Companies.   

About the Role:

We are in a growth phase which presents an exciting opportunity for the right candidate to join our global HR team. You will be based in Cape Town as a People Operations Specialist to support our global team across all aspects of HR systems, HR metrics, reward and supporting our two global HR Administrators who are responsible for the full employee lifecycle for offices in Hungary, South Africa, the UK and US.

The role is for a three-month fixed term contract and is hybrid based (remote/office-based flexibility).

Key Responsibilities:

Ownership and management of people data and systems:

• Responsible for creating and maintaining compensation benchmarking data and working with partners

• Responsible for improving Black Swan people metrics and reporting metrics

• Enable the detailed analysis of organisational data, analytics, and employee insights to identify key trends, risks and opportunities to inform the people plan.

• Measure & report on performance against the key components of the people plan, including quarterly reporting to the People leadership team

• Ownership of all employee files and related processes

• Audit the global payrolls monthly and ensure data accuracy

• Improvement of all people processes in the employee life cycle

Requirements:

• Proven experience working with Global HRIS systems and compensation benchmarking data

• Extensive experience within progressive People Ops experience in a high-growth environment

• Strong project management skills around planning, deadlines etc.

• Extensive experience producing meaningful people analytics and focus on adding value to the employee and candidate experience

• Self -starter who can deal with changing and conflicting demands

• You are used to working in a fast-paced start-up environment, implementing change

• Experience of working on a HR /People / Operations transformation project, ideally across a global span.

Desired Requirements:

• Experience working in Agile SDLC teams would be a bonus

• Experience within Digital Agency or within Technology Sector

• Experience developing and implementing process across multiple geographic offices.

What makes a Swan? 

We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital. 

We have made a difference at our core and that is embedded in our values. 

• We believe in long-term partnerships through transparency and honesty 

• We believe in leaving the world in a better place than we found it

• We believe anyone can achieve great things. We do not put people in boxes 

• We listen more than we talk 

• We think 10% crazy is just about right! 

• Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it