Permanent - Service/Maintenance Manager - Ekurhuleni at Unique Personnel

• Responsible for the technical department.  The responsibility will be nationally i.e. PTA, DBN, CT servicing clients on a national basis.  Will also service international clients based in neighbouring African countries which will involve either air travel or road travel dependant on circumstances. 
• The individual will be required to interact with technical clients from tradesmen to technical managers as well as with senior management at HQ.  Specific training relating to the company's specific requirements will be on job training as well as international training in the UK for the individual to receive specific accreditation in the relevant field.  The work will involve after hours work and weekend work overseeing and problem solving and assisting staff on sites as and when required
• The Service Manager is responsible for the short, medium and long-term actions carried out by the testing and service department on behalf of the company for its customers.  The service department provides trained technical labour, calibrated instrumentation and stock to facilitate periodic test and service work, cost efficiently and in line with service level agreements, to ensure customer satisfaction.

Weekly Tasks:

• The weekly tasks includes the management of the daily actions to ensure cost effective customer satisfaction that benefits both the customer and the Company and its employees in the short, medium and long terms.  These actions include:
• Ensure that all technical staff is aware of their tasks scheduled and their expected level of service.
• Follow up on the monthly schedule and manage additions and changes to the schedule daily.
• Check test work sheets and inspection sheets to ensure work is carried out as scheduled.
• Follow up on filter requests by technical staff to ensure stock is delivered to site on time and to avoid unnecessary cost to the company and its customers
• Schedule all incoming survey requirements as requested by customers and the Sales Department
• Follow up on customer calls and concerns to ensure remedial action in the most expedient time possible as regulated by current circumstances
• Hold weekly meetings with technical staff to ensure work is carried out as planned and make changes to the planned schedule when necessary
• Follow up on overages that might occur, report on it to the customer and ensure detail is given through to the sales department to quote the customer accordingly

Monthly Tasks:

The monthly tasks are related to the monthly actions as agreed in the various customer SLAs.  

• Plan the following months schedule of site visits for each customer service level agreement.
• Managing the data entry of all filter inspection work sheets completed for each customer
• Ensure that a monthly report is generated, checked and delivered to each customer every month.
• Plan six-monthly tests to be carried out at agreed sites
• Ensure scheduling of six-monthly tests are arranged and approved by the customer
• Managing the allocating of the six-monthly test work sheets for each technician to ensure tests will be carried out to the specified standards as agreed between the customer and the company
• Responsible for setting up new monthly reports, inspection work sheets and six-monthly test reports to the required standard.
• Manage, maintain and improve monthly reports, inspection work sheets and six-monthly reports
• Manage the maintaining of the filing of all test work sheets and inspection work sheets in the service department office.
• Management the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received

Annual Tasks:

• Annual tasks are related to managing technical labour and test instrumentation to ensure work can be carried out as planned for all customer service level agreements and ad hoc testing orders received via the sales department

The tasks includes:

• Maintaining a record of equipment calibration history and schedule all instruments due for calibration in time.
• Manage technical labour training to ensure skilled service is supplied to various customers
• Manage the scheduling of leave for all technical staff

Ad hoc Managing Tasks:

• The ad hoc tasks are mainly related to the tasks required to assist sales with surveys and additional orders received that does not form part of customer service level agreements.

These tasks includes:

• Managing and scheduling of surveys as requested by the sales department
• Managing, scheduling and ensure the carrying out of additional orders received for testing.
• Setting up, completing and ensure delivery of additional order test reports to the standard as agreed between the customer and company
• Manage the maintaining of the filing of all test work sheets in the service department office for all ad hoc orders received.
• Manage the maintaining of the electronic filing of all test and service reports carried out for ad hoc orders received.

Inherent Requirements    

• The candidate must be a graduate with a bachelor’s degree in the mechanical engineering field or studying towards the degree or similar diploma 
• Preferably 10-15 years practical working experience in the HVAC (heating ventilation air-conditioning) sector and the experience or potential to manage technical staff
• Fully pc literate in Windows, Microsoft Word and Excel as well as Outlook.  
• Valid driver’s license code EB (trailer towing) with no endorsements