Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
To efficiently execute operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
SAPC and relevant legal knowledge
Ethical working practice and compliance
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of patient care, professional counselling
Knowledge of customer service excellence
Skills:
Planning and organising skills
Strong customer orientation
Interpersonal skills (Customer service orientation and effective patient care)
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