Pharmacy Clerk at Netcare

ROLE SUMMARY

• The Stock Clerk is responsible for optimal inventory administration throughout the hospital by being actively involved in the maintenance, movement and the accuracy of stock levels. This individual will apply their understanding of stock and their eye for detail to identify possible discrepancies, balance stock levels against the system and effectively resolve any differences. The Stock Clerk will further be responsible to maintain good working relationships, fulfil work requests and ensure the overall neatness and cleanliness of the Pharmacy.
• The Stock Clerk will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

Job Profile Summary

• Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.
• The Stock Clerk is responsible for optimal inventory administration throughout the hospital by being actively involved in the maintenance, movement and the accuracy of stock levels. This individual will apply their understanding of stock and their eye for detail to identify possible discrepancies, balance stock levels against the system and effectively resolve any differences. The Stock Clerk will further be responsible to maintain good working relationships, fulfil work requests and ensure the overall neatness and cleanliness of the Pharmacy.
• The Stock Clerk will be required to work in various different areas of the hospital and to multitask effectively based upon periods of peak activity in the business. This individual will not be allocated to work only in one division of the business but will provide the required assistance to various different hospital divisions in line with the Netcare strategy of Person centred Health and care. The support provided will depend on hospital requirements and therefore the individual may need to adhere to work requests that may change continuously based on business demand and to adhere to variations in working hours to increase business productivity.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Stock control administration

• Receiving and unpacking of stock in the pharmacy
• Picking, packing, and unpacking of ward/theatre replenished stock
• Packing of stock neatly onto shelves according to a system, considering FIFO (First In First Out) and FEFO (First Expiry First Out) principles
• Monitor short-dated stock in the wards, pharmacy, theatre and stores
• Identify and remove expired and damaged stock in the wards, pharmacy, and theatre
• Ordering of stock when requested
• Identify excess and slow-moving stock in the wards, pharmacy, and theatre
• Advertise and sell excess and slow-moving stock
• Run baskets for other Netcare hospitals’ excess and slow-moving stock and coordinate the ICT (Inter Clinic Transfer)
• Review stock levels according to usage and adjust stock quantities to material requirement planning (MRP) levels
• Barcode stock in the pharmacy, theatre and wards as required
• Picking, packing, and assisting with the maintenance of BOMS (Bill of Material Stock)
• Capturing of stock transfers between storage locations
• Capturing of supplier invoices
• Investigate open purchase orders as well as back orders
• Follow up on outstanding invoices and credit notes from suppliers
• Investigate inventory discrepancies and report unresolved discrepancies, theft and losses in the wards, pharmacy, and theatre to the Pharmacy Manager
• Ensure Mo-bit and Mobil errors are resolved timeously
• Ensure Mo-bit and Mobil manual charge sheets are available during system down time
• Investigate and clear negative stock in the plant
• Process ward and supplier credits
• Communicate out of stock items, formulary, and package material changes to the relevant manager
• Report and verify incorrect billing and non-billing
• Monitor critical / high value stock
• Perform consignment duties
• Perform hospital stores duties
• Perform internal Orderwise, OrderCo and stores orders and requisitions
• Assist with formulary and standardisations
• Managing outstanding GRV report

Stock take

• Participate in all aspects of cyclical and rotation count processes in all storage locations as per the schedule prepared by management

Risk and compliance administration

• Adhere to pharmacy standard operating procedures to ensure compliant, improved controls and sound processes.
• Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
• Assist in the communication of inventory policies internally within the ward.

Administration

• Assist with any ad hoc duties assigned by the Stock Coordinator or Stock Controller and assist Nursing employees and Unit Managers with stock queries.
• General office administration to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries.
• Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times.
• Maintain the cold chain for refrigerated stock.
• Assist with general housekeeping in all storage locations
• Participate in monthly meetings

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.

Build and maintain stakeholder relationships

Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

• Actively participate as a member of a team to achieve goals and does not function independently.
• Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery.
• Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
• Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF 4 certificate

WORK EXPERIENCE

Preferred

• Previous experience in stock management.
• Knowledge and experience of a pharmaceutical stock control system.
• Basic stores and stock control certificate (BSSC)

KNOWLEDGE

Preferred

• An intermediate level of Computer Literacy and proficiency in MS Office applications.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems).
• Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail.
• Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately.