Platforms and Data Services Head for Sub Saharan Africa (SSA), Senior Vice President at Citi

Job Overview

• The Sub Saharan Africa (SSA) Platforms & Data Services Head focuses on the creation, successful execution and implementation of digital strategies that will drive the commercialization of digital solutions for Citi’s clients to meet their needs across the whole globe. The role involves identifying key product enhancements that support client commitments, evaluating emerging market trends, combatting competitive threats, and complying with regulatory requirements in order to ensure PDS capabilities and services continue to serve customers and support the winning of new business

What you’ll do:

• Define and communicate Platforms and Data Services strategic roadmap and value proposition clearly with clients, our sales teams, and partners on an ongoing basis
• Drive and own the Platforms and Data Services priorities for SSA, through a deep understanding of client and market requirements, along with building and implementing a pricing framework for Digital Platforms for the region and drive annuity fee revenue growth
• Ensure compliance with key SSA regulations and optimize regulatory change via periodic interactions with key regulators in countries, as well as proactive thought leadership on key digitization trends. Analyse and anticipate future regulatory requirements in the region based on developments in other regions, as well as roadmap laid out by local regulators
• Drive product commercialization working with Sales and Relationship teams to propel strong client adoption of existing and new capabilities
• Ensure seamless client onboarding, transaction execution and servicing experience
• Gather market and client feedback across SSA and continue to enhance proposition on an ongoing basis
• Ensure timely review and response to client experience and production incidents, focusing especially on issues that may significantly pose regulatory/legal risks or impact client satisfaction
• Champion key client experience requirements, RFP deal commitments and emerging market trends identified across the SSA cluster for strategic roadmap planning and investment prioritisation
• Deliver regular Business Review reporting representing PDS in the SSA cluster, focusing on progress and risk to commercialisation targets and OKRs, significant and trending client issues, risk and control issues, especially of a regulatory nature, talent and staffing issues
• Maintain a strong risk and controls environment, ensuring regulatory and market mandatory requirements are identified, assessed and prioritised for attention, including any technology development, to enable PDS capabilities and services to remain compliant with local laws and regulations where applicable

What we’ll need from you:

• Relevant experience in transaction banking or in any digital business
• Strong executive presence and communication skills, with demonstrable experience of presenting to clients on topics ranging across cash management, payments, digital banking and integration
• Experience of leading a multi-country platforms related strategy or digital transformation of business - preferred
• Technical knowledge of digital platforms and APIs or broader knowledge of Digital Transformation / Transformation mindset with the ability to think strategically to develop future vision for the business. Agile / Scrum Product Owner certification would be a plus
• “Execution spirit” and entrepreneurial skills; “Gets things done”
• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment

What we can offer you:

• Successful candidate will have an opportunity to work with colleagues and partners across Citi’s global network of almost 100 countries on commercialization of PDS solutions among Citi's top customers, many of whom are part of the Fortune 500 list
• High-profile and visible role with an excellent opportunity to lead the digital agenda for the business
• Opportunity to lead, support and drive significant digital transformation of our clients’ businesses
• Build product development and product management skills in a horizontal and end-to-end manner
• Develop a range of skills across multiple facets of product development, business management, and risk & control