Policy Administration Clerk (Crop Insurance) at Santam Insurance

JOB DESCRIPTION

• Validation and processing of policies. 
• Processing of policy amendments swiftly and accurately on the system. 
• Handling policy enquiries.
• Handling policy documentation.
• Performing general policy administration duties.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

QUALIFICATIONS AND EXPERIENCE

• Grade 12
• 3 – 4 years Crop Insurance experience

DUTIES & RESPONSIBILITIES

• To ensure that policies are debited accurately, timeously and are being verified
• Responsible for executing policy amendments on the debited policies via Inspection reports and/or MPCI reports. 
• Distribution of amended policy documents to the Area Managers and the Brokers.
• Provide training and support to Area Managers and Brokers.
• Finalise incomplete policies and attend to underwriting issues.
• Daily interaction with Area Managers, Intermediaries, and other departments in the SBU
• Action on the error reports for correction on policies and to ensure that there is no duplication of insurance.
• Handling and follow-up of enquiries – telephonic, electronic and in writing
• Handling of Inspection reports and MPCI reports
• Logging of incidents for system errors
• Compiling and update of manuals on policy system
• Collection of signed policy documents from intermediaries.
• Handling and registration of cessions 
• Handling of all policy system administrative duties.

SKILLS

• Computer literacy (MS Excel, Word, Outlook).
• Guidewire Crop System to issue policies
• Portal – MPCI reports 
• Broker Portal – to assist brokers with their queries
• Crop Product knowledge
• Numeric skills
• Knowledge of policy conditions
• Knowledge of Crop Insurance and Procedures
• Good communication skills - Verbal and Written

COMPETENCIES

• Integrity
• Trustworthiness
• Good communication skills
• Client Service – Focus on the client, professional service delivery
• Telephone etiquette
• Ability to work under pressure
• Ability to solve problems 
• Ability to communicate in English and Afrikaans
• Planning and organising
• Effectiveness and Determination
• Client service orientation
• Analise problems
• Decision making
• Collecting and analysing information 
• Identifying opportunities for process improvements
• Teamwork is very important to achieve excellent results
• Training between departments to gain better knowledge and understanding of duties and business