Policy Administrator at Bidvest Insurance

Position Overview

• Responsible for gathering (telephonically or email) information required for accurate assessment Value Added Product Claims

Key Responsibilities and Duties
Customer Service

• Provide policy holders with exceptional service and customer experience whilst dealing with all types of queries relating to claim and policy benefits etc.
• Responsible for capturing claims correctly and accurately.
• Confirm that the claim information is correct and valid.
• Check the status of the policy & receipt of premium (current and up to date), to facilitate claim processing.
• Responsible for ensuring that all the required supporting documentation is obtained and attached to the claims administration system to comprehensively assess the claim.
• Responsible for managing queries raised by policy holders, supplier and internal stakeholders relating to claims.
• Process refunds to clients, dealers or finance houses when required.
• Process payments to clients and suppliers when required.
• Correspondence to clients with respect to claims outcomes and requirements for future claims to manage claims.
• Ensure that all interactions and developments are well documented on the claims administration systems.
• Responsible for the timely resolution of queries that require intervention/correction.
• Update policy information on the system when information changes.
• Responsible managing all telephonic queries in a professional and efficient manner.
• Ensure the principles of TCF (Treating Customers Fairly) are embedded in all customer interactions

Qualifications

• Matric.
• FAIS accreditation would be an advantage.

Experience

• At least 2- 3 years previous related working experience in a corporate entity is required.
• At least 2 -3 years inbound call centre experience.

Knowledge and skills

• General administrative experience is a requirement.
• Customer service experience is a requirement.
• Excellent communication and interpersonal skills.