POS Specialist at adidas Group

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage transactions with customers using cash registers. 
• Scan goods and ensure pricing is accurate. 
• Collect payments whether in cash or credit. 
• Issue receipts, refunds, change or tickets. 
• Redeem coupons and vouchers. 
• Cross-sell products and introduce new ones. 
• Sell add-ons to customers to increase UPT. 
• Resolve customer complaints, guide them, and provide relevant information. 
• Greet customers when entering or leaving the store. 
• Maintain clean and tidy checkout areas. 
• Track transactions on balance sheets and report any discrepancies. 
• Bag packages. 
• Handle merchandise returns and exchanges. 
• Driving CRM and NPS as a last point for customer contact in store. 
• Sales responsibilities.  
• Replenishment of sales floor. 
• Housekeeping. 

KEY RELATIONSHIPS:  

• Customers, Peers, Store Manager and Deputy Manager. 
• KNOWLEDGE, SKILLS AND ABILITIES:  
• Basic PC knowledge. 
• Familiarity with electronic equipment, like cash register and POS. 
• Strong numeracy skills. 
• Attention to detail. 
• Strong communication and time management skills. 
• Customer satisfaction-oriented. 

REQUISITE EDUCATION AND EXPERIENCE: 

• 5 - 6 years work experience as a Retail Cashier or in a similar role in sales. 
• Grade 12 certificate or equivalent.