PowerGen Field Service Technician at Cummins Inc.

In this role, the candidate will make an impact in the following ways:

• Ensures accountability - Holding self and others accountable to meet obligations.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear comprehension of the unique needs of different audiences.
• Plans and aligns - Planning and prioritizing work to meet undertakings aligned with organizational goals.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer feedback with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate feedback to ticket resolution in a timely manner.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

To be successful in this role the candidate will need the following:

• Apprentice Trained Power Generation/ Electrical Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification
• Locally valid driving permit