PR and Internal Communications Manager at Mukuru

​​​​Role Purpose

• To elevate Mukuru’s brand reputation by leading strategic public relations, media communications, internal communications, and corporate events. This role ensures consistent messaging, strong stakeholder engagement, and supports an informed and connected workforce across all Mukuru corridors.

Role Context

• Mukuru operates in a fast-paced, high-growth fintech environment. The PR & Communications Manager will collaborate with cross-functional teams and engage senior leadership to develop and execute impactful external and internal communication strategies. This role requires a confident communicator with strong media relationships, innovative thinking, and the ability to proactively manage the brand’s image across multiple markets.

Key Responsibilities

External Communications

• Develop and implement PR strategies to enhance brand visibility and support business objectives
• Draft press releases, speeches, thought-leadership pieces, and campaign communications
• Monitor industry trends and media coverage; recommend improvements to plans
• Act as company spokesperson as needed and ensure consistent brand messaging
• Develop crisis communications protocols and manage reputation-related responsesMedia Relations
• Build and maintain relationships with key media and industry influencers
• Secure media coverage across digital, print, and broadcast platforms
• Prepare executive leadership for media engagements through coaching and briefing documents
• Serve as primary liaison for all media queries, including during crisis scenarios

Internal Communications

• Lead internal communications strategy to drive employee engagement, culture, and alignment
• Draft and distribute internal communications, newsletters, updates, and announcements
• Manage internal communication platforms including intranet content and employee messages
• Coordinate internal events including town halls and engagement initiatives

Communications Reporting

• Track, measure, and analyse communications and PR campaign performance
• Prepare and present communication impact reports to leadership

Stakeholder Management

• Foster strong relationships with internal business units, executives, and external partners
• Manage external PR agencies and ensure alignment on key initiatives
• Engage with senior leaders to shape communication messaging and strategic discussions

Team Leadership

• Manage and develop the communications team
• Set performance goals and provide ongoing coaching and support

Required Qualifications & Experience

• Bachelor’s Degree or Advanced Diploma in Communications, Public Relations, Journalism, Marketing, or related field
• 5+ years public relations & media communications experience (preferably in fintech/financial services)
• 3+ years internal communications experience in medium to large organisation
• Experience managing crisis communications and copywriting
• Demonstrated experience engaging senior executives and media stakeholders

Skills & Competencies

Technical Skills

• Knowledge of global financial markets and fintech trends
• Proficiency with communication platforms, media tools, and reporting software
• Strong copywriting and content production skills
• Project management capability

Core Competencies

• Excellent written & verbal communication
• Strategic and innovative thinking
• Stakeholder influence and relationship-building
• Results-driven mindset and strong problem-solving
• Ability to adapt in a fast-paced, change-driven environment
• Strong teamwork and leadership