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  • Posted: Sep 9, 2021
    Deadline: Not specified
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  • MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995. Other businesses in the group are; M-Net (delivers thematic channels and exclusive content to DSt...
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    Principal Customer Offer Management

    Purpose of the Position:

    • To develop tactical and personal customer offers to increase revenue and reduce churn.

    Key Performance Objectives

    Tasks

    Strategy implementation

    • Define and initiate strategy to target customers with specific offers
    • Draw up business plan to ensure that implementation lines through different segments, product and cost base
    • Translate market, behavioural and analytical data to determine customer needs as input to strategy
    • Facilitate stakeholder engagement across function

    People Management

    • Supervise the activities of the team to ensure effective delivery of business outcomes
    • Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed
    • Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital
    • Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met
    • When required, initiate disciplinary processes for team members calling on support from Human Capital when required
    • Resolve grievances raised by team members and escalate only if required
    • Develop a high performing team by embedding formal performance management process performance management system and informal coaching. Encourage frequent knowledge sharing between team members
    • Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
    • Motivate team members and ensure that their efforts are recognized

    Operation delivery

    • Delivery of business cases for offers
    • Forecasting of Offer management
    • Offer configuration that is profitable to the business
    • Tailor offers by customer behaviour and type with associated kpi’s
    • Maintain accountability and report on the success of offers
    • Maintain offer library for incentive and reward
    • Ensure the implementation and inclusion of offers in campaigns
    • Create life cycle offers to speak to engagement, reward and optimisation of primary objectives
    • Manage offers within defined financial and product constraints

    Qualifications Essential:

    • Degree Statistics / Maths / BSc / BCom

    Qualification Preferred:

    • Post Graduate Degree Statistics / Maths / BSc / BCom advantageous

    Experience

    • A minimum of 5 – 10 years’ experience in client value management role or similar
    • 5 year management experience including the above
    • Experience in customer reward programs

    Technical Competencies

    • Strategy
    • Analytics
    • SAS
    • Project Management
    • Financial Management
    • Commercial acumen
    • Customer Centricity

    Behavioral Competencies

    • Relationship Building
    • Conflict Resolution
    • Decision Making
    • Critical Appraisal
    • Holistic Thinking
    • Persuading & Influence
    • Coaching

    Method of Application

    Interested and qualified? Go to MultiChoice on multichoice.taleo.net to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at MultiChoice Back To Home
Average Salary at MultiChoice
R 83K from 31 employees
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