Principal Technician (Eastern Cape) (12663) at The South African Broadcasting Corporation (SABC)

DUTIES AND RESPONSIBILITIES:

DEVELOPMENT AND IMPLEMENTATION OF STRATEGY

• Contribute and provide (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model.
• Contribute to the business strategical requirement to develop the Opex and Capex investments
• Interpretation of tactical needs to enhance and promote technology infrastructures and customer user requirements and specifications
• Investigate and interpret business requirements in accordance to functional requirements workflows and international best  practises

MANAGED PROJECT

• Capex and Opex involvement to input into the project scope development,
• Provide in Capex Project with designs, risks, migration requirements, project implementations plans, integration system implementations,commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Design innovative solutions and plan of in-area system projects with implementation and monitoring to their completion on-time and within constraints

FINANCE MOTIVATIONS

• Proper investigation & acceptable explanation of budget for motivations
• Accurate calculation and submission of Capex & Opex inputs into departmental budget
• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Long-term maintenance matrix planning submissions to develop system and equipment life/cycle
• Long-term Capex motivational planning submissions
• Opex budget input to ensure adequate funds budgeting for future Financial Fiscal
• Asset management control; oversight of tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy

MANAGED OPERATIONAL PERFOMANCE

• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Set service delivery standards and assist the team to achieve them
• Submission of ad-hoc incidence fault reports and resolutions to customers as required
• Accurate monthly reporting on deliverables (maintenance and tasks), non-conformance & flagging of potential risks with  provided solutions/mitigations
• Ensure fault reports in order to safeguard department facilities, equipment functional and shortfalls are adequately addressed
• Design, plan and control the delivery of technical tasks and projects to their completion on time & within agreed  specifications
• Ongoing monitoring with preventative and corrective deliverables in accordance with overall maintenance plans for all the areas
• Prevention of re-occurring faults and less than agreed fault target
• Set service delivery standards and lead the team to achieve them

SYSTEMS SUPPORT AND MAINTANCES

• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems)
• Effective technical advice & support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems
• Ensure virus free, secure, functional, streamlined and reliable digital systems
• Establish and sustain compatibility & integration between all digital systems
• Ongoing assessment of system functionality through logs & system checks
• Proper analysis of daily fault reports to identify & address non-compliance
• Technical inputs & specifications to support procurement of correct equipment and software
• Prevent re-occurring issues and workflow processes with the design of innovative solutions
• Monitor and control compliance with agreed planned & preventative maintenance schedule
• Monthly controlled digital equipment and systems failover tests to promote reliable system resilience and ensure full functional, reliable and backup recovery is sustained at all times
• Daily analysis of report logs and equipment against checklist to determine system health/ availability to identify and proactively correct non- compliance
• Monthly report of maintenance, system integrity and health of digital systems
• Daily/ Monthly backup of all system data in line with Broadcast Continuity
• Ensure Compliance of maintenance with Original Equipment Manufacturer (OEM) specifications and digital system requirements
• Development of checklists to promote proactive system health checks to ensure preventative and corrective initiatives
• Quarterly review and update of all technical documentation
• Design, update and monitor workflow drawing and technical drawing accuracy    
• Daily shift and monthly reporting of faults, tasks, risks, red flag escalations and status progress of deliverables
• Design and assist (when required) with rigging of facilities, ensuring the efficient and effective functionality and  subsequently dismantling of the complete infrastructure without existing facility disruptions (For OB facilities safe return to  the SABC base).
• Support (when required) all Outside Broadcast infrastructure in order to operate and adhere to technical, operational and  safety  specifications, maximising the utilisation of facilities and resources for successful recording, production and  broadcast

ENGINEERING

• Driving of all preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability
• Designing fit-for-purpose innovative solutions in consultation with digital partners to create resolutions

GOVERNANCE AND OPERATIONAL COMPLIANCE

• Procurement of correct digital solution in line with customer requirements & Company Procurement policy & procedures
• Escalate Risk findings reported with corrective treatment plans 
• Monitor adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedure
• Compliance with OEM software licenses
• SOP developments to ensure broadcast sustainability and business continuity
• Design and implement a working Disaster Recovery Plan for the facilities/section to manage all potential broadcast failures
• Provide relevant information to both external and internal auditors for all audit engagements 
• Resolve and implement internal and external Audit recommendations
• Technical SCM support for project process (Bid Specification Committee, Bid Evaluation Committee and Bid Adjudication Committee)
• Adjust to ensure compliance in according with Enterprise Broadcast Architecture Framework (EBAF), broadcast standards (e.g. DVB, SMPTE, IEEE,  EBU), ISO’s and customer requirements
• Compliance of maintenance with manufacturer specifications & system requirements

ASSET MANAGEMENT

• 95% of assets verified annually
• Initiate & coordinate annual asset verification exercise (manual or scan)

MANAGED CUSTOMER SERVICE

• Customers served in technical proficient, friendly and helpful manner
• Monitor compliance of services rendered with customer request and address non- conformance
• Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options
• Attended resolutions to customer requests/ complaints
• Technical support and advice of customers re facilities, workflows and operations
• Internal and external client liaison regarding technical compliance
• Regular OEM engagements to understand current and future based needs, thereby providing expert innovative measures and solutions to all       aspects of  broadcast environment

MANAGED INDIVIDUAL & TEAM

• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)
• Individual technical training, coaching and mentoring conducted on an ongoing basis to meet individual team members needs
• Technical training in accordance with SABC best practice guide
• Assist individuals development to set standards
• Assist individual with Career Development Plan (CDP)
• Contribute and assist in some managerial/ supervision activities, i.e. (Acting Capacity; Represent the department at some meetings, technical or operational administration)

QUALIFICATIONS

• 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6)
• IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+)

EXPERIENCE

• Minimum 7 years’ experience in Technical broadcast environment, of the 7 years a minimum of 3 years as Senior Technician level in technical maintenance, system support of broadcasting equipment and client services within a Broadcast Environment