Privacy Specialist at DigiOutsource

Why we need you

• We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
• As a Privacy Specialist you’ll be supporting the delivery of the privacy programme across Super Group’s global business by supporting the Privacy Operations Team Lead and the Group Privacy Operations & Projects Manager in managing data subject rights requests in line with applicable data protection legislation. This will help us excel to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Being a specialist in triaging customer data protection data subject rights requests and data protection complaints
• Providing first line response and support for customer data protection queries and complaints
• Co-ordination of supporting teams in the provision of requested personal data, in support of data subject requests.
• Co-ordination of supporting teams in the management of escalations, process improvements and the optimisation of the service.
• Day to day management and output of the data subject access request process, requests for erasure and all other data subject rights requests, within the regulatory timeframe(s).
• Maintaining the appropriate logs and software supporting requests for all data subject requests including the right of deletion and the right of access. 
• Appropriately escalating any issues or queries via the appropriate channels to Senior Management.
• Undertaking general administrative tasks including dealing with customers’ requests for deletion.
• Supporting the Privacy Operations Team Lead to document processes, procedures, templates, reporting, and training material regarding data subject rights requests
• Supporting the Privacy Specialist Team Lead and the Group Privacy Operations Manager with any projects or initiatives.
• This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Bachelor's degree in Law
• Minimum 2 years' experience in Data Privacy, Compliance or Risk Managment
• Experience with Privacy management platforms
• Familiarity with global privacy laws (GDPR, POPIA, etc.)