Process Analyst at byte Insurance Company Limited

Key Tasks & Accountabilities

• Build and maintain an excellent client relationship through timely interaction and clear expectation setting
• Support performance improvements by process analysis and identification of opportunities for beneficial process and operational enhancements
• Define and implement improved operational procedures
• Support internal departments in performance management through the Creation of reports that reflect business performance and assist in reviewing actual performance against target
• Conduct post implementation reviews to ensure that the business needs have been resolved including benefit reporting
• Assist with the development of project plans, communication plans, budgets, process documentation, procedures and transition from existing to new processes

Qualifications & Experience

• BCom, BSc, BIS, BIT, BEng in IT, FTI BA Diploma
• UML / VISIO / ARIS/OTHER
• Lean / Six Sigma qualification

Experience

• 3 - 5 years Business Process Analyst experience in the short term insurance sector.
• Good business consultancy skills coupled with a minimum of 4 to 5 years’ experience in process analysis, design and modelling.

Knowledge 

• Good business consultancy skills coupled with a minimum of 4 to 5 years’ experience in process analysis, design and modelling.
• Clear understanding of BPMN and workflow principles.
• A broad understanding across the short term insurance, policy life cycle along with a record of applying such knowledge successfully.
• A systematic disciplined and analytical approach to problem solving.
• Must be familiar with the project and software development life cycle and related tools, methods and techniques.
• Previous Team Lead exposure, with Project Coordination.
• Demonstrates high standards of professional behaviour when working with clients and colleagues.
• Strong inter-personal skills, especially in working with clients at different experience / seniority levels.
• Analytical Ability - evaluate projects and processes, suggest solutions, work interactively with a team.

Technical Skills

• Sound PC Skills (MS Office)
• Communication skills
• Sound Presentation skills
• Provide feedback to stakeholders on market trends and Industry related issues.
• Business and management skills
• Capacity to utilise available resources and information
• Compiling scope of works
• Analytical skills
• Persistent and active problem solving
• Interpersonal and communication skills
• Negotiation skills

Other Requirements

• Demonstrated ability to multi-task, work under pressure, think analytically and communicate effectively.
• Ability to adapt and stretch capabilities and skills to meet the business needs
• Strong experience analyzing business processes within a service-based organization.
• Excellent communicational skills
• Excellent analytical, conceptual and negotiation skills
• Strong presentation skills
• Efficient time management, able to delegate and to prioritise