Process Analyst at Nedbank

Job Purpose

To deal with and influence the more strategic and tactical aspects of discovering; validating; documenting; and communicatingbusiness-process-related knowledge through modelling; simulating and analysing current and future states. Focus is on complexbusiness outcomes and technical aspects; in line with the business strategy.

Job Responsibilities

• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of resource budget, scope and time. Reduce business time and cost through process efficiencies along with requisite justification

• Provide Process guidance to the customer including pro-active proposals

• Providing progress reports to relevant stakeholders 

• Provide guidance and support to customers to improve initiatives.

• Engagement on a senior level to understand their needs and provide inputs into process-based solutions in order to support or influence business decisions

• Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters

• Proactively plan work deliverables, e.g. scope, work breakdown and estimation

• Facilitate JAD and Process Enhancement Group/Process Improvement Forum sessions

• Perform gap analysis and due diligence

• Provide process input into the requirements specifications

• Ensuring that all aspects of an operation or process meet specified regulations considering the impact on the client's experience

• Design, define and document end-to-end process solutions, models and influencing artefacts in line Nedbank's standards and client experience guidelines and best practices

• Define and agree the Critical Success Factors and Key Performance Indicators, e.g. time standards for processes

• Plan change deployment, administer change and implement solution

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Business degree, IT degree, Engineering degree (Industrial) - or equivalent

Essential Certifications

Preferred Certifications

Type of Exposure

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Improved transformation and culture

• Manage internal process

• Managed Transformation & Innovation

• Managed Relationships

• Managed Self and Team

Minimum Experience Level

3-7 Years relevant Process experience analysis.

Technical / Professional Knowledge

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Facilitation techniques

• Presentation Skills

• System Development Life cycle(SDLC)

• Functions Specific Policies Procedures and system Knowledge

• Modelling-EPC/BPMN/UML

• Process Design

• Process Measurements

• Analysis

• Business writing skills

Behavioural Competencies

• Adaptability

• Continuous Learning

• Innovation

• Continuous Improvement

• Planning and Organizing

• Technical/Professional Knowledge and Skills