Process Analyst at The South African National Roads Agency (SANRAL)

POSITION OBJECTIVE:

• To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.

MINIMUM REQUIREMENTS:

• NQF Level 7 Bachelor’s degree in Information Systems, Business Analysis, Industrial Engineering, or related field.
• Minimum 5 years’ experience in process and business analysis, business process re-engineering, or ICT transformation in a complex, multidisciplinary environment.

ADVANTEGOUS:

• Knowledge of enterprise architecture principles (TOGAF or similar).
• Experience in ICT enabled transformation and automation initiatives.
• Certification in Business Process Management (BPM) or Lean Six Sigma, or Business Analysis (BABOK, CBAP).
• Understanding of road infrastructure operations and asset management systems.

TECHNICAL COMPETENCIES:

• Deep understanding of process mapping, optimisation, and automation frameworks.
• Understanding of enterprise systems, ICT architecture, and process alignment with technology solutions.
• Knowledge of PFMA, Treasury Regulations, ICT governance frameworks, and corporate policies.
• Familiarity with project lifecycles, stakeholder engagement, and change enablement principles.

KEY RESPONSIBILITIES:
Business Process Analysis and Mapping

• Analyse existing business processes across divisions to identify inefficiencies, bottlenecks, and risks.
• Conduct process mapping using standard tools (e.g. BPMN).
• Engage with stakeholders to gather process requirements and document “as-is” and “to-be” process flow.
• Ensure all process documentation is maintained and updated within the process repository.

Process Improvement and Optimisation

• Identify and recommend process improvements that enhance efficiency, quality, and cost-effectiveness
• Collaborate with ICT and business units to introduce automation or digital solutions where applicable
• Develop business cases and benefit realisation metrics for process changes
• Monitor post-implementation performance and measure outcomes against objectives.

Process Governance and Compliance

• Ensure processes align with CDC’s policies, quality management system (QMS), and compliance standards.
• Support the implementation of process governance frameworks.
• Facilitate process reviews and audits to ensure ongoing compliance and relevance.
• Maintain consistent standards for documentation and reporting.

Data and Systems Integration Support

• Collaborate with ICT teams to ensure business processes are integrated with system workflows and data architectures
• Identify system functionality gaps and process dependencies impacting performance
• Contribute to user requirement specifications (URS) and system configuration documents.

Stakeholder Engagement and Change Management

• Work closely with process owners, managers, and staff to drive adoption of new processes
• Conduct workshops, training, and communication sessions to ensure smooth transition during process changes
• Provide ongoing support and guidance on best practices in process management.

Reporting and Performance Monitoring

• Develop process performance indicators (PPIs) and dashboards to measure process efficiency and effectiveness.
• Prepare periodic reports on process improvement initiatives, progress, and impact.
• Provide input into the ICT strategy and AOP in relation to process performance and optimisation.

Deadline:19th January,2026