Process & Communications Officer at Clicks Group

Introduction

Main Purpose

• To support the Store Support Department through the effective administration of store communications, ensuring that accurate, current, and relevant information is consistently available to all stores.
• The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling stores to operate effectively and achieve organisational goals.

Job description

Job Objectives

• Develop, design, and maintain training materials, guides, job aids, and learning resources
• Manage the review, update, approval, and communication of Standard Operating Procedures (SOPs), policies, and training materials
• Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
• Monitor and drive compliance with approved SOPs, policies, and operational processes
• Collaborate with business stakeholders, subject matter experts, and project teams
• Manage the end-to-end store communication process and act as the gatekeeper for store communications
• Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
• Perform regular reviews of process documentation, training content, and store communications
• Provide administrative and reporting support to the Store Support Department
• Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes

Minimum requirements

Job Knowledge:

• Designing and developing training material (essential)
• Knowledge of store communications (essential)
• Retail policies and processes
• IT knowledge (systems and applications)

Job Related Skills:

• Written communication skills
• Internal communications management
• Proofreading and quality assurance
• Computer literacy
• Planning and organising skills
• SOP development and maintenance
• Training material development
• Facilitation and presentation skills

Job Experience:

• At least 2 years’ experience in training material design, communications or similar
• Experience in SOP design
• Quality assurance and document control
• Retail Management experience
• Exposure to general retail processes and procedures
• Stakeholder engagement across multiple business units

Education:

• Matric
• Business Process Management (BPM) certification
• Instructional Design certification
• Technical Writing certification (advantageous)

Competency Requirements:

• Supporting and Cooperating
• Analysing and Interpreting
• Planning and Organising 
• Delivering Results and Meeting Customer Expectations 
• Following Instructions and Procedures 
• Coping with Pressures and Setbacks 

Apply by: 3 August 2026