Process Engineer (12-Month Contract) at DeARX Services (Pty) Ltd

• To analyse, design, optimise, and govern business processes within the Juristic (business banking/legal entities) environment. The role focuses on the strategic and tactical aspects of discovering, validating, documenting, and communicating process-related knowledge through modelling, simulation, and analysis of current and future state processes.
• The Process Engineer will play a critical role in driving efficiency, compliance, and improved client experience for juristic clients, aligning business processes with overall bank strategy.

Key Responsibilities

• Facilitate the end-to-end process engineering lifecycle, including discovery, design, modelling, simulation, and optimisation
• Analyse current state (as-is) processes to identify inefficiencies, risks, and improvement opportunities
• Design and document future state (to-be) processes aligned to business and regulatory requirements
• Engage stakeholders across Juristic, Compliance, Risk, Operations, and IT to gather and validate requirements
• Translate complex business requirements into process models, frameworks, and technical specifications
• Drive process standardisation and optimisation initiatives across the juristic banking value chain
• Ensure alignment with regulatory requirements, governance frameworks, and internal policies
• Support automation and digital transformation initiatives (e.g., workflow tools, RPA, BPM platforms)
• Conduct impact assessments for process changes and transformation initiatives
• Monitor and measure process performance using KPIs, metrics, and continuous improvement practices
• Facilitate workshops and present findings, recommendations, and solutions to senior stakeholders

Key Deliverables

• End-to-end process maps (BPMN, value streams, customer journeys)
• Process design documentation and functional specifications
• Gap analysis and process improvement recommendations
• Process performance reports and dashboards
• Governance and compliance-aligned process frameworks

Minimum Requirements

• Relevant Degree or Diploma in Industrial Engineering, Business Science, Information Systems, or related field
• 5–8+ years' experience in Process Engineering / Business Process Management within banking or financial services
• Proven experience working in Juristic / Business Banking / Commercial Banking environments
• Strong understanding of banking operations, regulatory frameworks, and compliance requirements

Technical Skills

• Process modelling tools (e.g., ARIS, Visio, Signavio, Bizagi)
• Strong knowledge of BPMN 2.0 standards
• Experience with process automation / RPA / workflow tools
• Data analysis and reporting (Excel, Power BI, or similar)
• Understanding of core banking systems and digital platforms

Key Competencies

• Strong analytical and problem-solving skills
• Ability to work with complex systems and processes
• Excellent stakeholder engagement and communication skills
• Strategic thinking with a continuous improvement mindset
• High attention to detail and governance awareness
• Ability to influence at both operational and executive levels

Advantageous

• Lean Six Sigma (Green Belt / Black Belt)
• TOGAF or relevant process/architecture certifications
• Experience in digital transformation programmes within banking