Process Engineering Lead at FNB South Africa

Purpose

• To lead a team of process engineers and analysts responsible for analysis of projects and processes that will drive the implementation of projects across the business

Experience and qualifications

•        Relevant Degree in Informatics or equivalent
•        Recognized Process Analysis, Optimisation certification or similar
•        3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior management level
•        Lean Six Sigma Certification preferred

       Competencies:

•        Influence and Impact
•        Presentation and Facilitation
•        Selling Skills
•        Verbal and Written Communication
•        Planning and Organising
•        Process Competence
•        Programme and Project Management
•        Customer Focus
•        Networking and Connecting
•        Drive and Results Orientation
•        Developing People

Responsibilities

•        Cost Containment
•        Identify, control and escalate potential risks which may lead to increased costs
•        Manage costs or expenses within approved budget to achieve cost efficiencies
•        Deliver against operational and cost targets
•        Prioritise resource allocation to minimise and reduce wastage
•        Relationship Management
•        Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
•        Engage in cross-functional relationships to obtain and to provide work support
•        Customer Service Culture
•        Resolve customer dissatisfaction/complaints by taking ownership of the problem
•        Analyse customer feedback to help improve customer service
•        Ensure that delivery is accurate, timeous and of an acceptable standard
•        Ensure that product or service knowledge and advice is technically accurate
•        Know and understand customer needs to deliver a quality service
•        Propose ideas to improve customer service
•        Tactical Strategy and Practice
•        Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
•        Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence
•        Risk and Compliance
•        Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
•        Ensure implementation of relevant policies, governance and practice standards across the business
•        Maintain expert knowledge on relevant legislative amendments, industry best practices and   internal compliance procedures and requirements
•        Ensure compliance is adopted in terms of systems and procedures as laid out by
•        Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
•        Business Process
•        Translate tactical practice plans in defining, delivering and continuously improving appropriate processes, solutions, services and systems for the practice
•        Align services and solutions to meet business strategic,skills development and related talent enablement requirements
•        Identify and act on opportunities to integrate learning and skills development solutions and processes with other specialist practices
•        Represent franchise as required, at relevant FirstRand operational forums
•        Process (development / implementation)
•        Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness
•        Monitors and evaluates plans, focuses on results and measures attainment of outcomes
•        Improvements
•        Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
•        Business Process
•        Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
•        Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
•        Operational workflow analysis and design of business processes (business process modelling) to simplify and streamline existing processes.
•        Perform Root Cause Analysis where we experience process breakdowns and develop counter measures
•        Identify effective activities to address own development gaps, Create own development plan and review plan with team leader or manager
•        Understand which competencies and skills are required to be mastered to ensure personal development and performance
•        Keep abreast of learning opportunities, changing products and trends, Coach to improve performance and develop skills of team members
•        Motivate and keep team engaged, Coach to discuss career progression
•        Manage team in respect of recruitment decisions, performance moderation, talent management process, disciplinary action, recognition and retention of employees
•        Build team succession plans for roles in own area and influence resource planning
•        Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
•        Implement people resource planning in line with delivery and performance objectives, within budget and in partnership with specialised areas
•        Implement talent management practices in line with HR policies and procedures
•        Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
•        Ensure that skills are transferred in specific function Implement employment equity plan
•        Identify current and future human capital needs ,Ensure relevant resolution of conflict and respond to any complaints or concerns