Purpose of Job
- To organise complex production operations according to demand and quality standards to ensure goods are produced on time for distribution in a profitable manner.
Key Accountabilities
Service Level Agreement Delivery
- Consistently deliver on all service level agreements.
- Assist with first-line troubleshooting and problem-solving.
- Interpret overall production performance and initiate actions to optimise through direct communication with all units.
- Respond rapidly to production-related incidents and facilitate recovery to original production levels through effective directional communication.
- Provide first-line recovery production plans to all units.
- Provide maintenance status feedback to management.
- Maintain a full understanding of the interrelationship and influences of all the units within the business.
- Act as the primary response for emergency handling.
Quality and Operational Performance
- Deliver quality, cost-effective service and support on time.
- Conduct fault finding to determine the immediate cause of failures.
- Identify and report defects affecting plant performance or safety.
Cost Awareness and Control
- Maintain awareness, focus, and control of operational costs.
Technical Expertise and Operational Advice
- Apply knowledge and experience to improve plant performance.
- Identify and report at-risk behaviours.
- Play a leading role in emergencies.
- Ensure safe decommissioning of the plant during planned and unplanned shutdowns.
- Assist in applying operational philosophies and operating conditions according to standard operating procedures (SOPs).
- Identify plant upsets and take corrective measures.
- Maintain quality and safety specifications.
Safety and Risk Management
- Conduct Exposure behaviour-based safety (EBBS) observations.
- Participate in incident investigations.
- Perform housekeeping and address deviations within working hours.
- Conduct safety management system inspections.
- Conduct and participate in risk assessments.
- Participate in daily assurance meetings.
Maintenance and Asset Management
- Load and prioritise SAP notifications.
- Translate the production plan into operational actions, including shutdown schedules.
- Participate in and conduct root cause analysis (RCA) and potential deviation analysis (PDA) during fault finding.
- Investigate and provide information for RCA and PDA processes.
- Participate in HAZOP studies.
- Assist in shutdown coordination activities for production.
- Understand and contribute to Management of Change (MOC) processes.
- Participate in developing equipment maintenance strategies.
- Contribute to establishing quality assurance systems and procedures.
Continuous Improvement and Projects
- Implement continuous improvement initiatives.
- Contribute technical expertise within project teams.
- Develop or revise procedures and technical processes.
Technical Competence and Knowledge
- Be recognised as the technical expert on shift.
- Demonstrate knowledge of the entire plant and its processes.
Leadership, People Management and Values
- Support and promote company values, vision, and goals.
- Align performance goals with organisational objectives
- Develop expertise in others through coaching and mentoring.
- Identify and share technical training needs based on task observations.
- Contribute to the development of training modules.
Personal Development and Effectiveness
- Improve personal, technical, and specialist knowledge and skills.
- Keep supervisors fully informed regarding work progress.
- Operate independently within approved plans, processes, and plant procedures.
- Understand business drivers and key performance indicators (KPIs) and translate them into personal tasks.
- Provide adequate feedback to line management on work progress.
- Work independently and manage assigned responsibilities effectively.
Work Planning and Organisation
- Ensure work and project plans meet technical and professional objectives.
- Progress and complete personal development plans.
Governance and Standards
- Apply and review policies, practices, standards, procedures, and methods.
- Ensure professional standards for service provision are met.
Analysis, Problem Solving and Decision Making
- Analyse operational problems and recommendations.
- Design and implement effective solutions to operational and technical challenges.
Formal Education
- Grade 12 with Maths, Science, English, and NQF 4 Occupational Trade Qualification; OR NQF 4 academic qualification (with the NQF 4 Occupational Trade Qualification)
- Minimum of 5 years of experience in the relevant field as a Process Artisan and identified and measured Leadership competency.
- The years of experience required will depend on the complexity of the plant and its technology.
Working Experience
- Experience: 6+ relevant years
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