Product Analyst – Merchant Solutions at Bidvest Bank

PRIMARY PURPOSE

• To fully analyse and process Merchant Services applications for PBB.
• To manage assigned portfolio on a day-to-day basis, ensuring minimal bad debts / merchant defaults, and applying sound risk mitigation principles in compliance with Merchant Policies and Procedures and Card Schemes requirements.
• To provide administrative support to Product leadership.

TECHNICAL COMPETENCY REQUIREMENT

• Merchant Solutions
• Knowledge and understanding of Merchant Onboarding process.
• Experiential knowledge and understanding of Merchant Onboarding systems.
• Ability to obtain, analyse and act on the following key merchant onboarding information:
• Risk Matrix
• World checks
• Department of Home Affairs checks.
• MATCH checks
• Credit Bureau checks
• Merchant Category checks
• Ability to present written motivations to Product Managers where new and or additional applications are processed through an assisted path.
• Ability to engage with front line staff including bankers and merchant consultants to ensure smooth onboarding of clients.

General administrative

• Strong relationship building and teamwork skills.
• Analytical, confident, and competent self-starter with excellent organizational skills
• Deadline driven with a high attention to detail.
• Good written and verbal communication skills.
• General understanding of products at Bidvest Bank

REQUIRED MINIMUM EDUCATION AND TRAINING

• Matric with Banking / Risk related certificate.
• Banking Experience.

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years’ work experience, of which 3 years was in Merchant Solutions and 1-2 years and general banking experience

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Vetting new merchants, ensuring smooth onboarding to enable merchants to activate and start trading early. This will ensure that we generate revenues from new accounts much quicker.

Analyse products.

• Support Managers and Product owners to achieve financial budget.

CUSTOMER CENTRICITY

• Demonstrate understanding of Business Banking customer and how products fit into the ecosystem.

OPERTIONAL EXCELLENCE

• Support internal stakeholders and sphere of influence to enable speedy and smooth onboarding of customers.
• Support internal stakeholders and sphere of influence to enable development and deployment of competitive products to the market

DATA MANAGEMENT

• Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will enable you to perform your work.

STAKEHOLDER MANAGEMENT

• Ensure Card Scheme compliance.
• Ensure PASA industry compliance.
• Promote close relationship within Product team and stakeholders

PRODUCT ANALYSIS

• Support Product team in the development of compelling CVP.
• Support Product team in Introduction of product enhancements to remain competitive.