Product Consultant (Germiston) (JHB East Rand) at Smollan

Description

Job Summary: 

• To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the  forecourt. 

Key Responsibilities and Deliverables: 

Customer Experience Management 

• + Manage customer vetting and registration  
• + Manage rental process  
• + Gather feedback and suggestions from customers to continuously improve the rental service  + Monitoring and managing inventory including the storing, tracking and maintenance of equipment  

Inventory Management 

• + Monitoring and managing inventory including the; 
• + Storing 
• + Tracking 
• + Maintaining of equipment  
• + Charging devices 

Managing & Ensuring Compliance  

• + Standards & Discipline Management 
• + Brand Management & Compliance onsite 
• + HSSE compliance 
• + Non-Compliance Escalation
• Job Profile – Samsung Product Consultant August 2021 1 
• + Reporting and KPI's 

Delivery of Quality Reporting & Insights  

• + Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions 
• Administration 
• • Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions 
• Customer Satisfaction and Service 
• • Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships 

Key Competencies  

• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication
• Administration 
• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions 
• Customer Satisfaction and Service 
• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships 

Key Competencies  

• Organisational commitment  
• Teamwork and collaboration  
• Relationship building 
• Agility 
• Performance and results driven  
• Continuous growth & improvement  
• Resilience & stress management  
• Service Excellence 
• Analysis & problem solving  
• Sales orientation 
• Quality and detail excellence  
• Communication

Requirements

• Minimum Qualifications: Matric  
• Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment  
• Knowledge, Skills & Abilities: Sales and Marketing knowledge 
• Customer Service Skills 
• Self management 
• Effective administration and communication skills  
• Knowledge and understanding of renewable energy 
• Literacy – MS Office