Product Content Specialist at Massmart

Functions / Responsibilities:

Content strategy

• Supports the ideation and implementation of the content for customer and associate facing experiences for the Massmart E-commerce team, across the Makro, Builders and Game online brands, as well as for the B2B products.
• Drive the creation of products and features from start to finish along with other disciplines.
• Help define and implement the best possible solutions with content that goes beyond words and integrates seamlessly into people’s life.

Content Style and Tone

• English writing skills, both formal and informal, to represent the CI of the brands

Stakeholder Engagement

• A critical part of the role is collaboration with product managers, UX designers, engineering teams and business stakeholders to ensure the content reflects the ecommerce site we are creating, our goals and objectives for the ecommerce brands
• Maintain and build effective, professional relationships with key stakeholders.
• Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals.
• Engage and collaborate across development, design, and marketing teams to evaluate current content

Risk, Governance and Financial Management

• Pro-actively keep up-to-date and ensure full compliance with global and local corporate governance and statutory requirements.
• Fulfil IT Security requirements as defined by Group Technology and Compliance.
• Ensure data privacy and security aligned to IT Security policies

Knowledge Management

• Stay abreast of UX trends, the CI of the banners

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

• Degree in Communication, Journalism, Human-Computer
• Interaction (HCI), Psychology, Marketing or equivalent knowledge related to UX writing, technical writing or product documentation.
• 4+ years of experience creating content for websites and mobile apps
• Must have a portfolio showcasing abilities to solve for
• projects.

Competencies and Skills

• Collaborate effectively with peers in Design, Research, Product, Engineering, Accessibility, Marketing and Compliance through the product development cycle.
• Gather project requirements and document them in Jira.
• Advocate and apply accessibility standards in your content.
• Understands when a problem needs more than a few words to be solved.
• Contribute to the ongoing evolution of UX content systems and processes that enable the team to scale efficiently and effectively.
• Show up-to-date knowledge on UX best practices and knows when to flex them to help the users.
• Proactively looks for ways to support peers.
• Design, write, edit and test content to create easy to use features and products.
• Conduct content reviews and align stakeholders with your sound rationale.
• Edit and contribute to designs and content in Figma, Sketch or other design tools