Product Manager Digital at Absa South Africa

This role is perfect for a person with a pioneering mind-set, who thrives in a fast paced environment, is technically savvy and is energised by the possibility of how integrated channels can transform the client experience in banking

Job Description

• Accountability: Frameworks Strategy
• Set strategic direction for an Host platform in partnership with client, product and technology.
• Define Outcomes and Key Results for an Host Platform in support of CIB’s ambitions.
• Evaluate leading platforms: (across industries), evaluate relevant technology trends/breakthroughs, keep abreast of influencing factors in relevant security risks/new developments.
• Define service model: Base the service model on the overall Corporate Channel strategy, cost-to-serve model and client-to-bank value.
• Insight-driven approach: Inculcate the insight-driven approach in the team. Using deep insight into the needs of our clients and a deep understanding of our own operational / business processes and how these can be optimised. Further aid sales enablement teams to build the capability to engage with strategic clients with a view to co-creating solutions.
• Business case: Prepare and present key business cases underpinning strategic investment initiatives in Mobile.
• Accountability: Portfolio Planning
• Portfolio management: Plan and manage ongoing channel investment and activity in-line with defined portfolio balance required. Include capacity and capability planning and development.
• Demand Planning: Own and Manage Prioritisation model and decision making based on Economic value
• Stakeholder management: Identify key stakeholders for Channel Group. Ensure clear understanding of their expectations and appropriately manage these together with the agreed objectives. Engage stakeholders to build ongoing support, mutual understanding and common commitment on business outcomes.
• Client engagement: Participate in strategic client engagements to aid implementation managers to build deep mutually-beneficial relationships through the differentiated solutions offerings.

Accountability: Solutions Origination

• Build frameworks pipeline of work with JTBD (Jobs to be done) Methodology.
• Validated learning model: Using the validated learning approach to ensure the Channel Group contains initiatives that have clearly defined value propositions, assumptions/hypothesis to be proved through Minimum Lovable Product (MLP).
• Ensure strategic channel initiatives or product delivery solutions are partnered with the relevant value metrics that can credibly prove/disprove the value assumption

Accountability: Solutions Realisation

• Execution model: Plan and drive execution of activities aligned to the CIB Digital Ways of Work and execution model. (Human Centred Design, SAFE, Data strategy etc.)
• Validated learning model (minimum-value-solution approach): Continually seek to improve the experience through the Build-Measure-Learn feedback loop
• Define and Embed Commercialisation methodology for Frameworks

Accountability: Benefits Optimisation

• Data and Usability: Engage with the Data team and Design team to glean key insight into client behaviour patterns. Utilise these insights to drive solution optimisation, improve efficiency and further extend/differentiated solutions
• Innovation: Utilise existing solution usage analysis to better understand the clients’ value chain/business processes i.e. develop deep client insight. Use these insights to identify/innovate opportunities to provide new solutions that will create client and colleague value

Accountability: Business as Usual

• SLA’s: Agree Channel group SLA’s with key stakeholders. Set SLA’s with key support teams. Manage and drive ongoing SLA improvements
• Quality of Service (QOS) : Drive consistent improvement of all Channel groups services quality levels
• Risk: Assess Channel group Fraud and Operational risks and implement relevant mitigation strategies with a view to consistently reducing organisation and/ or reputational risk
• Fraud / Audit - Set targets for and drive relevant practices and procedures to consistently improve audit and Fraud ratings by adapting new ways of work, which includes engaging teams earlier in the development life cycle

Accountability: Framework Performance Indicators

• Define, Manage and Report on Key Performance Indicators (Including, but not limited to)
• Client Experience
• Client and User adoption Pan-Africa
• Call centre volume
• Incidents
• Operations Risk
• Client Take up, cancellations, complaints
• Client concentration risk
• Channel Cost to Serve
• Onboarding Timelines
• Channel Up time
   

Accountability: People Development

• Recruitment and training: Ensure the team is equipped with the right skills and capacity to deliver the agreed prioritised initiatives and the overall channel strategy
• Career development: Agree and plan career development milestones in line with career objectives and succession planning.
• Performance: Set clearly defined performance objectives and associated measures
• Engagement: Through inculcation of the organisations culture and values engage with and build trusted relationships with staff enabling them to grow and develop.
• Accountability: Communication & Marketing
• Partner with People Change and Marketing to define and execute on Marketing and Communication Strategy for Frameworks across Africa.

Minimum Education And Experience

• 7- 10 years’ experience in the financial services industry, preferably in Corporate Product or Digital Channels environments
• Corporate Banking Product experience
• Integrated Channel Management experience

Knowledge & Skills

• Current and emerging technologies
• Presentation Skills
• Relationship Building Skills
• Analysing and researching
• Business Skills
• Time Management Skills
• People Management
• Knowledge of product market

Competencies

• Leadership discipline
• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Working with people
• Applying expertise and technology
• Presenting and communicating information
• Formulating strategies and concepts

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)