Product Manager: Lending Products (Centurion) at AVBOB South Africa

Description

• We are seeking an experienced and dynamic Product Manager for Lending Products to join our team. This is a pivotal role that will drive the strategic vision, development, and execution of our lending product offerings. The ideal candidate will lead cross-functional teams to deliver innovative, customer-centric solutions that maximize profitability and align with the business’s overall goals.
• You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Key Responsibilities:

• Lead the development and execution of product strategies that align with the organization’s business goals.
• Drive product launches that achieve market acceptance, revenue targets, and customer satisfaction.
• Analyse market opportunities, customer needs, and competitor offerings to refine product strategies and enhance service offerings.
• Define product features, pricing models, and positioning to meet customer requirements and maximize profitability.

Product Lifecycle Management:

• Manage the end-to-end lifecycle of lending products—from conceptualization and design to implementation and retirement.
• Continuously assess product performance using key metrics and adjust strategies to ensure success.
• Plan and execute future lending product configurations and workflows, ensuring scalability and efficiency.

Stakeholder Collaboration:

• Partner with internal teams such as Credit, Operations, Finance, and Marketing to ensure product alignment and successful implementation.
• Work closely with technology teams to ensure optimal product functionality and user experience.
• Collaborate with compliance and legal teams to ensure regulatory requirements are met.

Customer Experience and Support:

• Drive initiatives to enhance the customer experience and streamline the customer journey for lending products.
• Oversee the creation of training and support materials for customer-facing teams.
• Act as the primary point of contact for customer feedback related to lending products, addressing issues and identifying opportunities for improvement.

Market and Competitor Analysis:

• Conduct market research to stay informed on industry trends and competitor activities.
• Use insights to refine product strategies and maintain a competitive edge in the market.

Reporting and Analytics:

• Set clear KPIs and performance metrics to measure the success of lending products.
• Provide regular reports to senior management on product performance, including loan disbursement rates, default rates, and customer acquisition metrics.
• Present actionable recommendations based on data analysis to drive strategic decisions.

Team Leadership:

• Lead, mentor, and manage a cross-functional team, ensuring the necessary skills and knowledge for successful product delivery.
• Foster a positive team environment and promote collaboration across departments.

Requirements

• Bachelor’s degree in business administration, Marketing, or a related field.
• Minimum of 5 years of experience in product management, with at least 2 years in a leadership role.
• Proven track record of successful product launches and market success.
• Strong understanding of the financial sector and competitive landscape.
• Exceptional communication, interpersonal, and presentation skills.
• Ability to manage and lead cross-functional teams effectively in an agile environment.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication and interpersonal skills to engage and align stakeholders.
• Experience with lending practices in the financial industry.
• Knowledge of governance, risk, and compliance within the lending space.
• International market exposure and experience with Agile methodologies.
• Proficiency in business intelligence tools and data analysis.
• Experience in the lending space within a financial institution.
• Knowledge of governance, risk, and compliance frameworks in lending.
• Familiarity with Agile development methodologies and business intelligence tools.
• Experience managing international markets is a plus.