Product Marketing Manager at The Career Network

Southern Suburbs - Cape Town 
This truly amazing NGO working with the youth based in Cape Town seeks an experienced Product Marketing Manager with the following critical skills who will work alongside IT, Product, Operations, Marketing and Finance and various stakeholders to highlight the best Customer Experience

• Process and business analysis
• Product management
• Product marketing
• Data analysis
• Consumer Insights

7 years Management experience would be needed for this role 
This position requires the ability to influence various stakeholders, to set high standards for client services and to help conceptualize and execute new and innovative experiences of health care that serve the prevention and care needs of at-risk populations, particularly adolescent girls and young women. Consumer marketing experience will be an advantage.

Candidates must have a strong balance of skills including proven ability: to represent the needs of the client; to market and promote products internally and externally; to effectively engage and collaborate with multi-disciplinary teams (IT, product, operations, marketing and finance); to effectively lead a multidisciplinary staff; to manage and implement process improvements and product innovation, to deliver results; to conduct research into client needs and to obtain insights into customers’ usage of current products, untapped opportunities and buyer personas; to generate client loyalty

Proven ability to effectively communicate with providers, government partners, community organizations, youth and family populations is imperative.

Duties and Key Responsibilities:

Goals and Strategy

• Direct all Customer Experience/product marketing staff
• Develop customer experience and product marketing strategies that align with organisational goals, strategies and tactics
• Research, identify and deliver to client needs
• Monitor and evaluate progress toward health services goals/targets/outcomes
• Collaborate with the development of new medical and psycho-social products, programmes and innovations in ongoing programmes
• Contribute to the design of effective and efficient systems and process to support delivery of high quality care and prevention services

Operations

• Ensure implementation of customer experience and product goals are met
• Practice within the scope of professional discipline and range of activities
• Promote and embed a culture of innovation, clinical best practice and quality improvement

Relationship Management

• Internal – manage inter-departmental synergies in relation to health services programmes
• External – collaborate with colleagues managing relationships with funders, government, partners, etc.
• Build and maintain strategic partnerships at all levels

Qualifications and Experience

• Bachelor’s Degree
• Previous field experience in South Africa in the Consumer Marketing space
• Minimum 7 years’ experience in a managerial post in corporate or non-profit sector
• Strong business and data analysis skills along with Product Management and Development